Security Systems News

MAY 2018

Security Systems News is a monthly business newspaper that reaches 25,100 security installers, product distributors, central stations, engineers & architects, and security consultants. Our editorial coverage focuses on breaking news in all major se

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Each of the speakers had a valuable message for attendees and I'm glad I was able to attend this year's DMP Owners' Forum. Wednesday My first show floor meeting of this year's ISC West was with video and IoT platform provider Gorilla Technology and the com- pany's CEO Dr. Spincer Koh and Gorilla's senior business develop- ment manager, Winnie Koh. I spoke with Spincer Koh more recently on the company's Secu- rity Convergence Platform that compiles data from cyber- and physical security sources. On the show floor it was great to see how Gorilla's platform helped with a string of ATM hackings. My next meeting was with Cliff Dice, president and CEO of DICE Corp. DICE's sister company IPtelX, an alarm industry focused telecom, has now passed two mil- lion subscribers, Dice told me on the show floor. I also caught up with DICE's vice president of operations, James Beaty. He told me about the similarities and differences between the new SMS Check- In mass notification system that DICE announced recently and other SMS capabilities the com- pany has developed. At Milestone's booth I met with Courtney Dillon Pedersen, the company's communications man- ager for the Americas. We talked a bit about the positive feedback the company has gotten follow- ing its MIPS 2018 event. Mitchell Klein, executive director of the Z-wave Alliance talked with me about Z-Wave's approach and purpose at an event like ISC West. One is to promote the products of participating alli- ance members to the dealers in attendance; another is to repre- sent the ecosystem that Z-Wave technologies create, showing the value to other potential partners. IC Realtime earlier this year announced the company's new video search platform that uses natural language called Ella. Andrew Nassar, the company's general manager, talked with me about the new dealer portal for the Ella system. The company announced the new portal on April 10, which is entirely sepa- rate from IC Realtime's portal for its current dealers; a dealer doesn't need to sell IC Realtime's other products in order to access the Ella portal. At ADT's booth I got to meet with Bob Tucker, ADT's public relations director, Joe Nuccio, president of dealer partnership for ADT, Ken Rosen, senior director of training and recruit- ing, and Muawia Bishr, presi- dent of MAGNA Smart Home, a new ADT Dealer. Together, they gave me a picture of what it is like to be a new authorized dealer for Next, Richard Turner present- ed "D.E.A.L.T.," which stands for the dreams, excellence, analysis, loyalty and tenacity needed to achieve things in life. Turner is a card mechanic, with the ability to manipulate a deck of cards for a desired effect. Turner gave a variety of examples, dealing out winning hands, shuf- fling a deck of cards in each hand, and shuffling a deck back to its original order—four intact pro- gressions from ace through king. The difficulty of each maneu- ver was made more impressive by the fact that Turner lost his vision when he was younger. Turner told stories about other instances in his life, such as in gaining a black belt in karate, where he applied himself. Every- one is dealt a hand in life, some- times a bad hand, but they choose how to play it, he said. "In the game of life, stay focused on your game," said Turner. Jeff Britton, DMP's vice presi- dent of product design, took the stage to discuss some of the company's newest developments, including a new integration with the Ring doorbell through DMP's Virtual Keypad app. The integra- tion also allows DMP to work with Ring cameras, Britton noted. Next on stage was Jeffrey Cum- mings, the director of the Cleve- land Clinic Lou Ruvo Center for Brain Health, named after Lou Ruvo who died of Alzheimer's in 1994. The Cleveland Clinic facil- ity is collocated with the Keep Memory Alive Event Center. Cummings gave an overview of the work that the center does to help put patients first, such as eliminating waiting rooms and focusing on hospital training. The center studies a variety of neu- rodegenerative disorders, which includes people with Alzheimer's or multiple sclerosis as well as boxers and MMA fighters. Proceeds from events held in the Keep Memory Alive Event Center go to help the research, treatment and clinical studies of the Cleveland Clinic Lou Ruvo Center. Throughout the event, attend- ees were shown brief videos that outlined features of DMP's Virtual Keypad Access, which provides users with a cloud-based access control interface. Several new features for this offering were announced at the forum. Brad Tucker, DMP director of product management and support high- lighted some of these, including the recently announced holiday dates feature, allowing users to create exceptions or permissions specific to certain days. Another new feature is a users page that allows for all users of a system to be managed through the interface. "We're very excited about this new feature," Tucker said. The final keynote for the day was delivered by author Cy Wakeman. She advised the audi- ence on the potential negative impacts—lost work hours—that come through drama in an office. The average person spends about two and a half hours per day in drama at work, she said. Wa k e m a n l e v e r a g e d h e r background as a therapist and a human resources specialist to illustrate the ways in which drama manifests. An employee, for instance, can focus too much on the circumstances of their work situation—elements that may be beyond their control— such as the company's need to move their department. An employee expending con- siderable energy on combating a perceived problem hurts the objective of the company, where- as taking that same energy and working with company leader- ship eliminates drama and helps the business' goals. and Iron Mountain as key part- nerships toward that goal. For example, he pointed to how the partnership with Iron Mountain led to the introduction of Iron Cloud, which delivers a secure and scalable cloud-based solu- tion for managing video content. At the OnSSI booth, I spoke with Ken Lamarca, VP, sales and marketing, who noted that "busi- ness is strong" as the company showcased its latest Ocularis 5.5 Video Management Software (VMS) platform, which includes new integrations and automation functions that increase overall performance and cost-efficiency. Lamarca said the platform uses the "highest encryption" stan- dards available as well as proven hardening protocols. The compa- ny also highlighted several part- nerships, including with Conver- genceTP (C2P), CyberExtruder, Jemez Technology and NetApp. At the Oncam booth, I chat- ted with Jumbi Edulbehram, regional VP, Americas, about the company's growth and increased demand for 180- and 360-degree video solutions that deliver "high- er levels of situational awareness" than traditional fixed cameras. He also highlighted the intro- duction of the Evolution Stain- less Steel form factor in both the 5MP and 12MP versions to meet the needs of customers operating in extreme environments where resilience and compliance to stringent regulations are critical. The company also launched its revamped Technology Integration Partner Program, which is built to ease integration with Oncam technologies and provide exten- sive support to aligned technol- ogy partners. Over at the Manything booth, Laura O'Sullivan, head of mar- keting, and James West, CEO and co-founder, talked about how the company is responding to the needs of integrators, devel- oping a "much cheaper pricing" model that "integrators love," West noted. Manything, which began as an app allowing users to turn spare smartphones and tablets into home security cam- eras, has now grown to empower professional security dealers and integrators to offer remote view- ing and offsite cloud surveillance recording, creating a new source of RMR, he noted. The compa- ny also unveiled its Manything Pro, a cloud SaaS solution that allows users to access their video through an Apple or Android mobile app. I also hosted a variety of video interviews from the media stage on the show floor. These will be posted on SSN's website. Spencer's Wrap-up Tuesday I attended the DMP Owners' Forum this year, held at the Keep Memory Alive Event Center, an interesting building designed by architect Frank Gehry. The build- ing features 75-foot ceilings and 199 windows, no two of which are the exact same in shape or size. Jon Adams, DMP's dealer development manager—South- ern California, was the host of the forum this year. He took the stage to kick off the event by welcoming all the attendees and giving each person the chance to introduce themselves. The first keynote was present- ed by Jason Young, the president of LeadSmart Inc., as well as an author, consultant and trainer. Young discussed different states of being for employees, they can be either low or high in fulfill- ment, and low or high in perfor- mance. The ideal would be an employee who has a high sense of fulfillment as well as a high performance. Company culture was a main point for Young. He compared, in one instance, the culture of a company to a tree; it is deep root- ed, but what is above the surface (the employees) is the part most people see. In his presentation, Young drew from his experiences as a trainer with Southwest Airlines, a company with a clearly defined vision, purpose and mission around industry excellence and appealing customer service. In creating a culture of service, Young highlighted two elements: cost and distinction. The costs for a company are easily measured, while creating distinction is more subjective and takes effort. The 2018 DMP Owners' Forum was held at the Keep Memory Alive Event Center in Las Vegas. Continued from page 23 ISC West 2018 Continued on next page Ma Y 2018 SECURITY SYSTEMS NEWS Special Repo R t 24

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