Security Systems News

MAY 2018

Security Systems News is a monthly business newspaper that reaches 25,100 security installers, product distributors, central stations, engineers & architects, and security consultants. Our editorial coverage focuses on breaking news in all major se

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briefs may 2018 SECURIT y S y STE m S NEWS Monitoring 18 Connect America's Healthcare Division acquires in California BALA CYNWYD, Pa. and PETALUMA, Calif.—Connect America, a large inde- pendent provider of PERS devices in North America, in early April announced that it acquired the Petaluma Health Care District's (PHCD) Medical Alert System Program, Lifeline of the North Bay, based in Petaluma, Calif. "Lifeline of the North Bay will become Connect America West and serve as a base to expand the reach of Connect America's Healthcare Division through- out the state of California, bringing medical alert and mobile alert products, as well as Telehealth services, remote patient monitoring and medication dis- pensing systems, to a broader range of customers," Connect America said in its announcement. "Our Healthcare Division will con- tinue to add to our nationwide footprint through similar acquisitions, as well as organic growth through our sales team," Richard Brooks, Healthcare Division president for Connect America, said in a prepared statement. "Strategic acquisi- tions like Lifeline of the North Bay, a pre- mier Medical Alert System Program in California, enable us to establish a pres- ence as a market leader in each new area that we enter and to build on the strength of the reputation and referral network of the companies that we acquire." Ramona Faith, PHCD's CEO said in the announcement, "Transitioning our program and current dedicated staff to Connect America, a leader and long- time provider in the life safety industry, will bring our subscribers and providers a wealth of systems upgrades, includ- ing the latest advancements in technol- ogy and monitoring services, as well as new services to enhance their experi- ences over the long term. We are proud to have built a strong, life-saving system led by dedicated staff serving six North Bay Area counties, and we are thrilled to have attracted Connect America to acquire and advance our program." Numera Libris mPERS now includes EverThere LAS VEGAS—Nortek Security & Control at ISC West 2018 announced that its Numera Libris mPERS now features free access to its EverThere basic ser- vice and access to an optional health tracking service. "Adding the EverThere Health Tracker service with Numera Libris makes it eas- ier for active seniors and their families to integrate personal biometric data into their proactive approach to health and wellness. Offering the basic EverThere service with location and device infor- mation free-of-charge makes it now easily accessible for all Libris users," Michael Pirie, VP Health & Wellness for NSC, said in the announcement. By Spencer Ives C O L O R A D O S P R I N G S , C o l o . — B o l d Te c h n o l o g i e s recently announced that it is adding a second data center in Los Angeles to support its Manitou Cloud Service. Having a second data cen- ter will essentially double the company's footprint and " a l l o w u s t o o f f e r d i f f e r- ent things like being a large c e n t e r 's s e c - o n d a r y l o c a - tion. … A lot of these large central stations a re p u rc h a s - ing—or they're going to have to purchase—a second facil- ity to meet the new UL spec. We can actually act as that second facility," Shaun Blair, Bold's director of SaaS, told Security Systems News. The company's pri- mary data center is based in Colorado Springs, Colo. "We started this process last year. It's something that we've always known that we were going to need to do," Blair said. "When we launched cloud services and started to offer that to our customers, we knew we would need to get a second data center up. TMA holds inaugural Technology Summit By Spencer Ives S A LT L A K E C I T Y — T h e Monitoring Association held i t s i n a u g u r a l Te c h n o l o g y Summit here, March 19-21, covering technologies directly related to monitoring centers in today's industry. "The two gentlemen that made this happen were Sascha Kylau, [VP of central station solutions and services] from OneTel, and Steve Butkovich, the CTO of CPI. They are the co-chairs of our technology committee. They envisioned this and managed all of the content and speakers. We initiated the effort in January and they pulled this off in less than three months," Jay Hauhn, CEO and executive director of TMA, told Security Systems News. Hauhn pointed to a few good signs for the event; only one registered attendee did not show—and that was weather related, most attendees stayed through the last session on the last day, and "The survey feedback that we got from attendees—as well as the ones I spoke to on breaks—was phenomenal. T h o s e t h re e m e t r i c s w e re really satisfying." "What we did was focus on technologies relevant to monitor- ing centers," Hauhn said. He highlight- ed topics the event addressed, including cloud data manage- ment, massive data back-up for monitoring cen- ters, cyberattacks and ransom- ware attacks—all as they apply to monitoring centers. The summit purposely fea- tured technology leaders from outside the industry as speak- ers to differentiate the event, Hauhn said. "Steve and Sascha were very good at finding fresh speakers." T h e c o n f e r e n c e 's p r o - g r a m i n c l u d e d s e s s i o n s like a keynote address from Jeffrey Freeman, vice pres- ident, Worldwide Systems E n g i n e e r i n g , R u b r i k , o n "Understanding Cloud Data M a n a g e m e n t S o l u t i o n s , " and Todd Neilson, Secuvant c o f o u n d e r a n d C O O , a n d Kevin Howard, VP security engineering for Secuvant, By Spencer Ives BAY CITY, Mich.—DICE o n M a rc h 2 1 f o r m a l l y announced its new mass notification service, Matrix SMS Check-In, which is now available. "This allows you to mass notify groups of people or your entire company," Cliff Dice, company president a n d C E O , t o l d S e c u r i t y Systems News. "This is our first venture into mass noti- fication." The company initially developed the system for an oil company and other Fortune 500 companies. Beta testing ran for about six months, according to Dice, starting late last year. T h e s y s t e m a l s o h a s applications within secu- rity industry companies, according to DICE. "Once we started telling some of our dealer centrals, they said, 'Well, this is great for dealers or dealers' custom- ers.'" For example, an alarm company's entire customer base could be notified of a change to the dealer's policies—or the monitoring center's—at one time. T h e M a t r i x S M S Bold adds new data center So, we started evaluating dif- ferent locations for different reasons." The Los Angeles data center, operated by CoreSite, offers "better connectivity and better phone line quality since we're in the data center that the carriers use in that location," Blair said. B l a i r s a i d t h a t B o l d s h o u l d h a v e the new cen- ter fully func- t i o n a l a n d tested by the end of April. "Everything is l a i d o u t a n d we have all of the equipment in place. What w e ' r e d o i n g n o w i s j u s t standing up the networking and the telco on that side," he said. B o l d 's M a n i t o u C l o u d Service has "grown exponen- tially over the past year," Blair said, adding that the service accounted for 70 percent of total sales in Q4 2017. "This is definitely a focus for us. We see cloud services as a big way forward for Bold. This is really where we're putting a lot of our effort as far as new sales and existing customers," he said. SSN Check-In is available as a standalone offering but it can also be integrated into a monitoring center's soft- ware, the announcement noted. "When an alarm comes in, a text notification can alert the predetermined recipients for that particu- lar event, allowing them to take immediate action within seconds of receiv- ing the notification," the announcement read. The system's announce- ment highlighted a vari- ety of use cases, including alerting traveling employees of potential terrorist activ- ity, safety issues or lodging updates. It can also be used on a more local scale with universities, Dice noted. The Matrix SMS Check- In benefits from DICE's use of IPtelX—an alarm indus- t r y f o c u s e d t e l c o m a n d DICE's sister company—as a carrier, Dice said. DICE has also developed other SMS systems, such as its SMS CRM Gateway, which can allow alarm users to cancel alarms, cover past due payments or handle ser- vice appointments, among other capabilities. SSN DICE announces new notification system Company released its Matrix SMS Check-In offering in March "Everything is laid out and we have all of the equipment in place. What we're doing now is just standing up the networking and the telco on that side." —Shaun Blair, Bold Technologies Jay Hauhn Jay Hauhn, TMA executive director and CEO, gives a recap of the event TMA see page 19

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