Security Systems News

APR 2018

Security Systems News is a monthly business newspaper that reaches 25,100 security installers, product distributors, central stations, engineers & architects, and security consultants. Our editorial coverage focuses on breaking news in all major se

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briefs April 2018 SECU ri TY SYSTEMS NEWS Monitoring 22 Sunil Vulli hired as Medical Guardian's first chief technology officer PHILADELPHIA—Medical Guardian recently added its first CTO, Sunil Vulli, whose experience with the life- style consumer products will help the company as it develops new products and offerings. Vulli told Security Systems News that he has always had an interest in "technology and how it applies to human life, and how it enhances and empowers them in living." A PERS system is more than just an alarm, according to Vulli. "There is much more, from the experience per- spective, that [the] Internet of Things can provide. In my role, that's what I'm trying to pursue; wherein it's not just a button that you're wearing. That device has much more to offer you in terms of with what we are doing with Freedom Guardian right now, where it's a connected device, it's a connect- ed health care partner that can really empower your life." Freedom Guardian is the smart watch specifically designed for seniors that Medical Guardian launched at CES 2018. The watch is designed to have both emergency capabilities and everyday uses. Freedom Guardian is also Vulli's first project as Medical Guardian's CTO. Vulli has about 15 years of experi- ence in the direct to consumer product and services industry. Specifically, Vulli has held marketing and technology positions with Hihealth, Nutrisystem and LifeShield. This experience will help in the for- mation of the Freedom Guardian, Vulli said, such as "walking through the dif- ferent phases of that product develop- ment and making sure that it's not just a one-off product, but it's an ecosys- tem that we're building and the fea- tures that we are adding." Geoff Gross, Medical Guardian's founder and CEO, said in a prepared statement, "Sunil's extensive digital background and experience will be a huge asset as we continue to build upon our momentum and create a stronger link between the healthcare and technology industries." Two new areas add ASAP capabilities VIENNA, Va.—TMA announced two areas that have recently added ASAP capabilities. The Phoenix Police Department went live with the ASAP service in March, the third in Arizona and the 34th agency in the United States to launch ASAP. Collier County/Naples, Fla. also recently went live with ASAP, the fourth in Florida and the 35th agency in the United States to launch ASAP. By Spencer Ives A M E L I A I S L A N D , F l a . — Affiliated Monitoring is gearing up for its third Catalyst confer- ence, an annual event focused on PERS sales and marketing, which will be held here this year from May 21 to 23. Daniel Oppenheim, Affiliated's executive vice presi- dent, spoke with Security Systems News about some of this year's speakers and educational sessions. Zappos' speaker of the house, Erica J a v e l l a n a , w i l l b e Catalyst 2018's featured speaker. Her presenta- tion will cover "how to improve customer service at your company, and [it will] really give actionable, real-world tips and methods that can be applied at companies big and small," Oppenheim said. Improving customer satisfac- tion can lead to better employee morale as well as more customer loyalty, he noted. One aspect of Catalyst each year is an on-stage interview between Oppenheim and an industry executive. "This year, we're excited that we're going to have Rob Flippo, from MobileHelp. They're a very suc- cessful, innovative company; one of the largest PERS companies in the United States," Oppenheim said. In previous years, Affiliated has hosted keynote speakers and edu- MKS is revamping Micro Key University By Spencer Ives KISSIMMEE, Fla.—MKS, a security software manufac- turer, recently announced that it is revamping Micro Key University. The company's EVP Chuck Speck told Security Systems News that account growth was a factor for the re-launch. The company recently hit the 1,000 customer milestone, Speck said, and was "looking for a way to reach out to as many of them as we can and give them a reusable resource, [so] that they can really stay plugged into what's new with the software and how to utilize it more efficiently." Micro Key University was first started in 2010. "It served its purpose for its initial launch, but now there's some better tools out there that really give it more of a classroom atmo- sphere, just a better way to really distribute all of that infor- mation out there and do it in a format that allows central stations and dealers to progress their internal people as well." In its previous iteration, MKU became more of "a resource center, where we had a lot of information out there, but really it was up to the user to go and define how they wanted to categorize that or use that, or create their own professional development. This is going to be much more structured and have a full curriculum base and outlines for managers of our customers," Speck said. Classes in MKU will range from tips, tricks and refresh- ers of initial training to higher level classes on best practices or advanced software features, Speck said. The courses will cover "every aspect of our soft- ware," Speck said, including accounting aspects and sales methodology, accounts receiv- able and inventory management functions, and the features related to alarm processing, such as action plans or video monitoring—among other features. "It is really going to be self- paced, so they can design it around their own curriculum needs and really where it will impact their company the most," Speck said. The university is entirely online and MKS is looking to include certifications as a part of the program, according to Speck. The relaunch should take place after ISC West. MKS also educates dealers and customers through its annual users conference, other online training, and classes in the company's Florida office as well as at customers' loca- tions. SSN By Spencer Ives WILLIAMSTOWN, N.J.— COPS Monitoring, a network of six monitoring centers across the U.S., is looking to monitor mobile personal emergency response systems for its dealers this year. "MPERS has been growing in popularity since its introduc- tion several years ago," David Smith, COPS' VP of marketing and business development, told Security Systems News in an email interview. Smith added that the company's move to offer mPERS monitoring stems from dealers, and their customers who are requesting additional protection outside of their homes and businesses. "However, instead of jumping right onto MPERS when it was first introduced, we elected to take a more cautious approach, waiting for the GPS technology and dynamic PSAP databases to mature and to identify the best products," he said. "MPERS monitoring for our dealer is scheduled to be avail- able in later summer followed by the possibility of monitoring additional MPERS products," Smith said. COPS is currently working with select dealers and mPERS manufacturers, which are yet to be released. The company has been developing a strategy for mPERS since the technology COPS to monitor mPERS devices cational session on a main stage. This year, the conference will fea- ture breakout session tracks for the first time, with presentations led by industry professionals and Affiliated employees. One of the educational tracks will be focused on products, with two sessions: "4G & The Future of Mobile PERS," and "The IoT Explosion and Your Business." An addi- tional track on analyt- ics is also featuring two sessions: "Managing By The Numbers: 3 Metrics Every PERS Company Needs to Track," and "PERS Company Valuation: What the Banks are Looking For." In addition to education, Catalyst also allows for net- working, allowing industry professionals to reconnect and form new relationships—a valu- able aspect of the conference for many attendees, according to Oppenheim. "With that in mind, we have planned some fun, interactive and challenging networking activities that will culminate with a beachside din- ner that is always the highlight of our event," he said. Affiliated is expecting the attendance at Catalyst 2018 to be the highest yet, with approximately 80 percent repeat attendance from attendees of Catalyst 2017, according to Oppenheim. SSN was released, Smith said. "Essentially, the process began identifying market leaders and products that we were comfort- able standing behind. As with many new technologies, GPS had early challenges such as overall GPS accuracy, and difficulty pinpointing devices in multi-story buildings, sub- terranean parking structures, areas with multiple buildings, and other areas that may have impeded on our ability to send the help needed," he said. "Now that the technology has matured ... we're giving MPERS our full attention." COPS is also building out "dedicated MPERS dispatch centers" in two of its loca- tions, according to Smith. "The new dispatch centers will be specifically designed for MPERS monitoring and our dispatchers will receive specialized training for MPERS, CPR, HIPPA compliance, and potentially EMD certification." COPS will be supporting its dealers by monitoring mPERS devices, not working to distrib- ute the devices to consumers, Smith noted. COPS will also be increasing staffing. "We expect that we will be adding approximately 40 dedicated MPERS positions over the next year, and more than double that in the second year," said Smith. SSN Affiliated brings education tracks to Catalyst 2018 D. Oppenheim

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