Security Systems News

FEB 2018

Security Systems News is a monthly business newspaper that reaches 25,100 security installers, product distributors, central stations, engineers & architects, and security consultants. Our editorial coverage focuses on breaking news in all major se

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Page 56 of 82

18 ESX 2018 | JUNE 19-22, NASHVILLE, TN | REGISTER AT ESXWEB.COM | #ESXEXPO #PASSIONATESECURITY THE MONITORING CENTER OF THE FUTURE IS HERE NOW! TECHNOLOGY YOU MUST LEVERAGE TO THRIVE Don't get left behind! This session will bring you up-to- date on the latest internal and external operations management technologies that are available and that if you aren't already capitalizing, you should be considering to improve internal efficiencies, maximize customer interactions, and save you valuable time. Take back new and practical ways to use data coming in and out of your monitoring center to measure business practices and eliminate processes you don't need. • Learn about available technologies and how to use data analytics to run a more efficient monitoring center • Tips to improve customer interactions through texting and other electronic communications • Practical Uses of analytics to determine staffing and other administrative operations IMPROVING THE CUSTOMER INTERACTION EXPERIENCE: STRATEGIES TO CONSIDER BEFORE IMPLEMENTING IVR IN THE MONITORING CENTER Find out how Interactive Voice Response or IVR can improve your automated telephony system to better interact with callers, improve marketing information, and route calls to where they really need to go. Learn about the inbound and outbound features that will keep customers coming back and improve how you manage operations in your monitoring center. • Step by step review of needs assessment considerations for an IVR system • Learn how IVR impacts staffing • Methods to improve caller experiences and reduce frustration NEXT GEN MONITORING - DO MONITORING-ON-DEMAND OR PAY-AS-YOU-USE MODELS REALLY WORK? Calling all traditional monitoring companies! How you respond to industry disruptors can make or break your business. Find out how new business models may be applied in your traditional monitoring space. Learn how to think out of the box to make the most of an untapped market in your area by understanding customer expectations and the impact on what you think you know about your business models. • Analyzing your market share and other considerations to develop your business case • Understanding your customer expectations in the world of DIY and MIY monitoring • Building RMR with monitoring-on- demand THE PERFECT FIT: NEW STRATEGIES FOR ATTRACTING AND RETAINING THE RIGHT OPERATORS Finding the perfect fit for your operator positions is a high priority when life and property are at stake. Learn how to bring fun back to the workplace by balancing work and play to attract new hires. Let's think outside of the box and find out if gamification in the workplace is right for your monitoring company. Bring back creative strategies to improve operator performance. SEMINAR DESCRIPTIONS MAXIMIZE YOUR MONITORING CENTER • Learn how to create a culture of performance and fun to attract and keep operators • Learn how to debunk the myths about gamification technology in your monitoring center • Understand how gamification technology can be used to keep and maintain a 5-star performance level "ESX was full of passionate, candid and relevant dialogue among a variety of industry leaders." Clinton Harrison | Customer Experience Manager | Ackerman Security

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