Security Systems News

FEB 2018

Security Systems News is a monthly business newspaper that reaches 25,100 security installers, product distributors, central stations, engineers & architects, and security consultants. Our editorial coverage focuses on breaking news in all major se

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SECURITY SYSTEMS NEWS F E b RU a RY 2018 Monitoring 19 By Spencer Ives B O C A R AT O N , F l a . — A D T announced in late December that it could verify alarms through cameras connected for small- to medium-sized business custom- ers on the ADT Pulse platform nationwide. "The Pulse solution for ADT— and we've had that in the market now since 2010—already has cameras on the premises. It seems a natural fit for us to take the cameras and the service that we already had for the customers and when an alarm occurs, take an image that we already could capture and give to the customer and give that same image or clip to our agent in the monitoring center [for verification]," Ray North, ADT director of service platforms, told Security Systems News. Including verification means a "more intelligent dispatch deci- sion, for the benefit of the cus- tomer, for the benefit of the law enforcement agency, and for the benefit for us as a company as well," North said. The Pulse platform connects up to 10 cameras at a location. ADT integrated with I-View Now, a cloud-based video verifica- tion platform company, to bring verification into ADT Pulse. In August 2016 ADT announced a deeper integration with I-View Now. "The previous solutions involved a much more difficult integration using a DVR-based solution, and this solution takes technologies that we're already selling to the customers and lever- ages that. So, we think from a marketing perspective and an implementation perspective, it's a far more elegant solution," North said. Verification is also required in some regions, North noted. "We in the industry recognize the need to be able to provide verification services to law enforcement, and that you have many jurisdictions across the country that won't even send the police unless you have a verified alarm these days," he said. ADT brings verification to SMB customers using its Pulse platform "Your options there are to send a guard or to have some sort of video verified service that you can tap into from your monitoring center." ADT plans to expand the Pulse platform's verification capabilities later in the year. "We'll be looking at rolling it out to the residential markets in 2018," North said. "We're going to start this quarter. … [The] transition from small business to residential is pretty straight forward; it's really just making sure we have people trained, and packages to find, and pricing to find. The technology implementation is actually the same—between the small business and the residential [spaces]— using Pulse." SSN re m i n d e r s o r c a l e n d a r events. "Any reminder that you want—whether it's done on a daily, a weekly or a monthly basis—will pop up on the watch, and give the user an opportunity to affirm the message," said Gross. Caregivers can be alerted when the users affirm reminders. "We can do that one time a day, or five times a day—what- ever's needed." The Freedom Guardian also offers messaging fea- tures, where people can send text messages directly to the watch, to be read aloud to the system's user who can then dictate a text message to be sent in reply. "We call it text-to-speech. So, you'll be able to have a back-and-forth conver- sation simply by pressing a button and using your voice," said Gross. The system has a two- day battery life and com- municates via 3G cellular. Gross said the Freedom Guardian should be avail- able to consumers "by the end of Q1." SSN Freedom Continued from page 18

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