Security Systems News

MAR 2017

Security Systems News is a monthly business newspaper that reaches 25,100 security installers, product distributors, central stations, engineers & architects, and security consultants. Our editorial coverage focuses on breaking news in all major se

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Page 29 of 44

SE c U r ITY SYSTEMS NEWS March 2017 Monitoring 25 We make your company more valuable. 877.725.1114 • Keep updated on our new products and features: @dmpalarms No Contract for Them, No Risk for You The freedom to choose: Sell a short term monitoring plan on any DMP panel and capture a new segment of customers. Offer an OnDemand monitoring option to customers instead of letting them cancel. Gain and retain more customers. Learn more at "Hybrid monitoring, in many ways, allows you to outsource the pieces of your monitoring that you may or may not want to do, whether it be the technology side or com- plete redundancy, and lean on a third party monitoring platform such as AvantGuard," Justin Bailey, AvantGuard's COO, told Security Systems News. AvantGuard has identified three different options under the new umbrella of hybrid monitoring, according to Bailey. With one option, dealers can maintain their central station, complete with receivers and operators, and have AvantGuard's centers serve as back-up facilities. A second option would be for AvantGuard to maintain the back- end, with alarm dealers having local operators at in-house worksta- tions responding to alarms in their account base. This option is similar to a cloud-based monitoring model; however, this option comes sup- ported with AvantGuard's facilities for back-up, Bailey said. With a third option, dealers could have local operators for some of the time, such as normal business hours, while AvantGuard's centers monitor overnight, on weekends or on holidays. AvantGuard would also tailor each of these offerings to best fit the needs of individual dealers, Bailey added. How will the company keep track of which accounts are and are not being monitored by AvantGuard? "The stages platform is set up in a way that those accounts can be kept separate, really a lot like what we do with our current dealers," Bailey said. Customers can use this model on any level, or use it to gradu- ally transition from operating their own central station to having their accounts monitored by a third party monitoring center. "A lot of people are hesitant to give up that complete control over that experience with their custom- ers, and we think there's some AvantGuard discusses new forms of monitoring opportunity there for them to have the right amount of control without having to have all the expense of running their own central station," Bailey said. The main restriction with this hybrid monitoring is that they would need to transfer to the company's Stages platform, Bailey said. The Stages platform is also a benefit, as smaller dealers who typically might not have the ability to run the plat- form can now take advantage of it. AvantGuard has been working on its hybrid monitoring options for more than a year, Bailey said. AvantGuard specifically talked with Stages about the process and discussed potential options with dealers. SSN a few minutes. It's very easy to do," Cayle said. ONKÖL is currently work- ing on integrating with several wholesale monitoring centers, Cayle said, but declined to release which companies. Cayle said he is looking for monitoring centers that can handle threshold events, when certain health readings or activities, break predefined parameters. Aspects of the system, such as activity tracking, PERS alerts, and medication remind- ers can be professionally moni- tored. The system will also aide care agencies. "When the emergency alert happens, the call center will be dropping notes into the portal," Cayle said, including information on PERS signals, response, and whether the user is currently at a hospital. This portal will also give relatives and caregiv- ers information on various aspects of the user's health and home. In addition to monitoring center partners and their deal- ers, ONKÖL is working with medical equipment distribu- tors, in-home care agencies and wellness companies. SSN ONKÖL Continued from page 24 Continued from page 1

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