Security Systems News

AUG 2019

Security Systems News is a monthly business newspaper that reaches 25,100 security installers, product distributors, central stations, engineers & architects, and security consultants. Our editorial coverage focuses on breaking news in all major se

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Page 12 of 28

ESA off ers training-as-a-service PRESIDENT & PUBLISHER Rick Rector EDITOR Paul Ragusa MANAGING EDITOR Ginger Schlueter CONTRIBUTING EDITOR Lilly Chapa PRODUCTION DIRECTOR Lise Dubois E-MEDIA MANAGER Peter Macijauskas SEND PRESS RELEASES TO: EDITORIAL OFFICE Tel: 207-846-0600 ADVERTISING OFFICE Security Systems News 106 Lafayette St., PO Box 995 Yarmouth, ME 04096 Tel: 207-846-0600 MIDWEST AND EASTERN STATES REGIONAL SALES MANAGER Brad Durost 207-846-0600, Ext. 274 WESTERN STATES AND WESTERN CANADA REGIONAL SALES MANAGER Rob Akert Tel: 623-376-9513 SUBSCRIPTION INFORMATION AUDIENCE DATA MANAGER Adam Knatz, Security Systems News PO Box 1888 Cedar Rapids, IA 52406-1888 800-553-8878 Audience analysis and verifi cation is provided by Stamats Data Management. VGM Group, d/b/a United Publications, publishers of specialized busi ness newspapers including HME News and Security Systems News, producers of the HME News Business Summit. For custom reprints or digital reuse, please contact our reprint partner,The YGS Group, by calling 717-505-9701, Ext. 100, or by visiting DALLAS—ESA's National Training School launched Training as a Service (TaaS), a cus- tomizable, industry-professional-designed, member-only learning experience, offering two tracks to assist security professionals in developing needed work skills. The ESA Systems Technician path, designed for professionals with 0-6 months of experi- ence, focuses on core industry knowledge, safety and employability skills while the Spe- cialist path is designed for professionals with 6-18 months of experience, and features advanced technical courses and industry trends. Both paths include a subset of electives, which is where the customizable com- ponent comes into play, allowing business owners to choose the courses for employees to take that best meet their business objectives. This education can be started as soon as someone is hired and is said to deliver easy-to-use, easy-to-afford and easy-to-implement training for member companies. "We always aim to deliver benefi ts to our members that will relieve pressure points — and strong onboarding and training is cer- tainly something many struggle with," Chief Knowledge Offi cer of ESA, Michelle Yung- blut, said in the announcement. "When you can deliver a customizable program that's going to chart growth for new employees from their very fi rst day and through their fi rst year of employment, that's powerful. During the creation of TaaS, the ESA leaned on the guidance of six highly experienced industry experts who suggested fi tting topics that would have the biggest impact on new hires attaining excellence. This must have been quite a feat considering fi ve generations make up the workforce, each with its own unique learning and communication styles. "Studies in generational desires support the need for employers to provide their employees with a clear path to professional growth," Yungblut told SSN. "Gen Z, Millennials and Gen Xers, in particular, put a lot of emphasis on learning new skills and they consider it a benefi t when their employer invests in their growth." So, how exactly does ESA's TaaS education meet the expectations of fi ve generations? Essentially, by providing diversity through choice via customization, and online pre- recorded and live instructor-led courses. "The fact that the program is customizable based on the employee's skills and experi- ence is what makes this program unique, and allows for the content to be geared towards the specifi c needs of the employee and the employer," explained Yungblut. "No mat- ter the age or experience of the technician, choices in the content can be made to best fi t their unique needs." As with any training program, there's always the possibility that students will get stuck, not fully understand a concept, experi- ence technical issues and/or have questions that need to be answered to successfully com- plete a program. In cases such as these, ESA provides direct student support while encour- aging the student's manager to be an active participant in his/her learning. "All of our courses have a team of sub- ject matter experts, usually ESA Certifi ed National Training School Instructors who are available to answer questions from students," Yungblut said. "This program also considers the student's manager as part of the team and that means the manager will always be looped into the employee's progress and be notifi ed if the student/employee has specifi c questions that they may be involved in answering." Additionally, all courses are offered through an online portal and status reports will help managers track student progress." For years, members have been providing feedback to ESA, naming workforce short- ages as their largest pain point, Yungblut said, expounding on what the TaaS program will do: • Offer a training program which makes companies more attractive to candidates; • Hired candidates can quickly get trained to become contributing team members; • Short assessment exams allow employers to determine where potential candidates and/ or new hires are strong and weak in critical installation skills; and • Provide a solid on-boarding program that makes new hires feel part of the team and understand company culture. Another positive of the TaaS program? It takes company size out of the equation, which could be a limiting factor to provid- ing training to employees, especially for SMBs with limited budgets. "The Taas program will provide all companies, no matter their size, the chance to provide their teams with well- rounded skills training," Yungblut concluded. "We priced the program to be budget friendly — just $750 per employee for 70 hours of training." SSN Ginger Schlueter Mullison started with a brief background of how UX relates to technology in general. Often times the "trouble" with technology is not so much about the technology itself, but "about knowing what to know in the fi rst place and having people use it." Most people have a favorite app or website, and when in use, the majority do not even think about how to do whatever they're doing. Like the Nike slogan, they "just do it." Take Uber, for example. Users of the app don't need to think about how to make the app get them a car. "You just think, 'I need a car,' and the interface of the application disappears then all you're doing is thinking about what you're doing in that moment," explained Mullison. "When you're expe- riencing that, that's when user experience design has been done right." Allied Universal worked hard to provide great user experiences on the mobile and the portal. HELIAUS was under signifi cant development for approximately two years, with some of that time allotted to UX. With a disappearing interface, it allows people to think about what they want to think about, instead of thinking about how to make the tool do what it's supposed to do. "Software shouldn't be hard to use and Allied's tech Continued from page 6 designers ought to do their job right — just out of professional pride, it ought to work," Mullison said. "In our case, it's [UX] really important because one of the things that powers our AI engine and lets us understand what's going on at a particular site is the infor- mation that security professionals report. "If it's diffi cult to make reports or security professionals can't create reports from their mobile phone and they have to wait to get back to their desk, all that information suffers because it's not reported timely. By making information collection a byproduct of them doing their job, then all of a sudden, you've removed a barrier to collecting that informa- tion, and you've increased both the quantity and accuracy of the collected information." To further enhance user experience, HELIAUS offers a data visualization wid- get that identifi es the who, what, when and where with a heat calendar as well as other tools such as time slider. It's a drag and drop tool allowing the user to choose day and time to instantly see historically where security professionals were physically located, and see exactly what was happening before and after that specifi c time, giving situational and historical awareness via visualization. A glimpse into the future The way in which Allied Universal perceives various technologies sets the overall tone for them moving forward as a full-service secu- rity provider. "We don't think it's an 'either or' between technology and people; we think it's about allowing people to work with technol- ogy," Mullison explained, offering an inte- gration example between HELIAUS and the company's monitoring and response centers (MaRCs) in which remote video monitor- ing data and video analytics data is acces- sible from the HELIAUS portal and brought into the attribute model. "So, when I talk about data and AI and workfl ows being dif- ferentiators, imagine, over time, those data sources will include information from IoT sensors, drones, robots, along with cameras and other sources," he said. And, referring to workfl ows specifi cally: "Workfl ows today task our security professionals via text and email; in the future, workfl ows will be passed by drones and other automation technology." As time goes on, Mullison and the Allied team see the walls between physical security and cybersecurity starting to come down. He said that he's even noticing the walls between manned guarding, personnel and technology starting to come down. These walls coming down is a good thing as a physical threat can become a cyber threat and vise-versa; however, Mullison shares what is really needed: "an ecosystem that allows ALL things to cooperate at light speed and be sure we're considering everything we need to consider, and bringing all these resources to bear in a way that drives better outcomes." SSN SECURITY SYSTEMS NEWS AUGUST 2019 EDITORIAL 8

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