Security Systems News

JAN 2019

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Head briefs Industry veterans launch IoT consulting group By SSN Staff DALLAS—New research from Parks Associates shows the inte- gration of smart home products will be key to drive new recur- ring monthly revenue (RMR) growth among security com- panies. Parks' "360 Deep Dive: Driv- ing RMR Growth with Add-on Products & Services" notes the security industry has experi- enced flattening RMR growth as adoption of interactive ser- vices has exceeded 50 percent of security subscribers. "Today, over three quarters of new security subscribers have interactive services, pay- ing $9 per month on average for the service," Tom Kerber, senior director, IoT Strategy, Parks Associates, said in the announcement. "As adoption of interactive services matures and new entrants with low-cost, self- installed systems put downward pressure on RMR, the industry is seeking solutions to expand RMR. Cybersecurity services, video verification, and personal emergency response are a clear path to generating incremental RMR." Parks Associates notes only 23 per- cent of current secu- rity subscribers have an integrated smart home device, which can add an additional $15 to system costs. New industry initiatives, such as such as Vivint's Flexpay, are designed to overcome consumer resistance to high upfront costs by offering financing options for security-as-a-service solutions and smart home products such as lights, locks, and thermostats, Parks noted. Parks' study evaluates con- sumer interest in financing add-on home control products, and evalu- ates the demographic and psychographic characteristics of con- sumers that are inter- ested in each service. Additional research includes: • 50 percent of cur- rent subscribers will purchase add-on video verification for $10 per month. • More than 20 percent of current subscribers are very interested in both vehicle moni- toring and tag tracking services. • Only 37 percent of new subscribers have an integrated smart home device. Parks Associates will host "Special Session: Home Security and the Smart Home" at CON- NECTIONS™ Summit: Con- sumer IoT and Smart Home on Jan. 8, 2019, in Las Vegas, on the first day of CES 2019. This session highlights opportuni- ties and challenges in the smart home and residential security industry and features executive speakers from eQ-3 and Ring, an Amazon Company. Founded in 1986, Parks Associates is a global market research and consulting com- pany specializing in emerging consumer technology products and services. SSN Integration of smart devices key RMR driver Office Depot becomes installation partner for Google and Nest BOCA RATON, Fla.—Office Depot Inc. is now a certified installation partner for Google and Nest smart home devices, which means that customers can not only buy their Google Home Minis and Nest cameras, thermostats and more from Office Depot, they can also have them installed and connected to their other smart home devices as well. "This is a collaboration we're excited to be a part of and see major future ben- efit as we continue expanding our service offerings," Janet Schijns, chief services and solutions officer for Office Depot, Inc., said in the announcement. "As a Nest Pro Partner, we are offering smart home consultation and installation servic- es across our approximately 1,400 retail locations and e-commerce site, bringing the benefits of these smart devices to our business customers in an efficient, safe and secure way. We want to free up more of our customers' time so they can focus on their lives and their business, not setting up secure networks and reading installation manuals." Office Depot's CompuCom subsid- iary will leverage its technicians to offer installation services of Nest and Google smart devices. Google provides these tech experts with exclusive training, tools and live VIP support. Office Depot's Workonomy Tech Services can install a single device or integrate several smart devices, creating a secure integrated smart home or office, the company said. Amazon Alexa can now control a security panel SEATTLE—Amazon Alexa announced its Security Panel Controller API, enabling customers to control their security sys- tems via Alexa-enabled devices. Once the Security Panel Controller API is imple- mented, customers can arm, disarm, and query their security systems with Alexa, which supports arming in away, home or stay, and night modes. Arming or disarming a security sys- tem is done using the Arm and Disarm directives. The Arm and Disarm directives signal that a customer has asked Alexa to activate or deactivate their security system. Security panel customers must enable the disarm-by-voice feature in order to use the Disarm capabilities. Customers can enable disarm-by-voice during set- up flow or by visiting their panel's settings page in the Alexa app. If a security sys- tem supports 4-digit PIN codes known to your security system control cloud, customers can choose to use either their existing PIN or an Alexa-specific voice code to disarm their system. If your secu- rity system does not support 4-digit PIN codes known to your cloud, customers must create an Alexa-specific voice code to disarm. By SSN Staff A S H B U R N , Va . — D u a n e Paulson, Dan Quigley, David Kaplan, and Avi Rosenthal have launched CE/IoT Part- n e r s , L L C , a f u l l - s e r v i c e c o n s u l t i n g p a r t n e r s h i p . The industry veterans came together to launch the com- pany as a go-to resource for manufacturers in the AV and security markets looking to venture into the connected home space but that do not know where to start. The partners have "decades of high-level experience," in home security, home con- trol, and audio/video across multiple disciplines—manu- facturing, sales and market- ing, channel development, software and hardware engi- neering, systems integration, wireless technology, stan- dards development, strategy, and corporate finance and valuation, according to the group. Three other industry vet- erans—Helen Heneveld, Jim Black and Charles Durant, JD—join the firm as associ- ates. "They each bring key c re d e n t i a l s t o t h e g ro u p with particular expertise in s t r a t e g i c p l a n n i n g , t r a i n - i n g , r e g u l a t o r y c o m p l i - ance, intellectual property, mergers and acquisitions, and financial operations," the company noted in the announcement. All members of CE/IoT Partners, LLC, have served on industry boards, received industry awards, served as presenters and panelists at major industry events, man- aged messaging to trade and general interest press, and established key relationships across all facets of the secu- rity and smart home indus- tries—contract manufactur- e r s , i n d u s t r i a l d e s i g n e r s , trade associations, standards b o d i e s , p l a t f o r m p ro v i d - ers, silicon fabricators, and a wide range of client types and sizes. CE/IoT members have also held key roles at start-ups and multinationals includ- ing Amazon, ADT, Nortek, GE Security/Interlogix, AMD and Motorola. CE/IoT full-service offer- ings will include product development; business and channel development; mar- k e t i n g ; m a r k e t re s e a rc h ; software & cybersecurity; regulatory and certification a s s i s t a n c e ; a n d B u s i n e s s Strategy SSN By SSN Staff PROVO, Utah—Vivint S m a r t H o m e , a s m a r t home company based here, announced Utah Business magazine named it one of Utah's "Best Compa- nies to Work For." Vivint is one of the state's larg- est tech employers, with nearly half of its 10,000 employees based in Utah. This recognition follows Vivint's inclusion on the Forbes list of "America's Best Employers" earlier this year. "Innovation at Vivint extends far beyond our technology—we've built a u n i q u e e n v i ro n m e n t w h e r e o u r e m p l o y e e s h a v e t h e f re e d o m a n d opportunity to do their best work," Starr Fowler, senior vice president of human resources at Vivint Smart Home, said in the a n n o u n c e m e n t . " B e i n g numbered among the state and country's best work- places is validation of our continued efforts to create a culture where employ- ees can thrive as they help create the future of smart home technology." All of the companies that participated in the Utah Business "Best Com- panies to Work For" pro- gram went through a rigor- ous examination of work- place elements such as benefits and pay, fairness and opportunities, corpo- rate culture, internal com- munication and employee pride. V i v i n t s u p p o r t s i t s employees and their fami- lies with an onsite medi- cal clinic, unlimited paid time off and flexible work scheduling and location, as well as on-site cafés, fitness centers and indoor b a s k e t b a l l c o u r t s . T h e company hosts a variety of private concerts and other events for its employees at popular venues such as the Vivint Smart Home Arena, home of the NBA's Utah Jazz, the company noted. V i v i n t a l s o c r e a t e s o p p o r t u n i t i e s f o r i t s employees to serve in the community. Through its Vivint Gives Back charita- ble foundation, the compa- ny and its employees have donated more than $16 million and 160,000 ser- vice hours to help people in need, with a focus on families of children with autism and other intellec- tual disabilities, according to the company. SSN Vivint named a best company to work for Tom Kerber Duane Paulson, Dan Quigley, David Kaplan, and Avi Rosenthal launch CE/IoT Partners www.securitysystemsnews.com january 2019 SEC ur IT y S y STEMS n EWS Residential s ystems 18 residential s ystems

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