Security Systems News

DEC 2018

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www.securitysystemsnews.com December 2018 S ec U r ITY SYST em S N e WS Security Stat S 2 By Spencer Ives LANGHORNE, Pa.—In a recent survey from LifeShield, a provider of wireless home security systems based here, respondents discuss using home security systems for more than arming and disarming against intruders—checking in on their children, too. "We were really interested in understanding how our customer base, specifically those with chil- dren in the house, … use home security over and above the primary job of providing protection to life and property and from fire and flood and things of that nature," Megan Parzych, LifeShield's SVP marketing, told Security Systems News. About 900 people responded to the survey, across a seven-day peri- od in early September, Parzych said. LifeShield frequently surveys its users. "We try to do one at least once a quar- ter. As we start to really look at the customer experience … they are the best feedback group that you could have," she said. The surveyed parents also responded that they were likely or very likely to monitor proactive behaviors and passive threats to their children, LifeShield said in the announcement of its findings, such as if they opened doors for strang- ers (68 percent), which friends they invited over when parents aren't home (63 percent), if they snuck out of the house (61 percent), or if they made it home before curfew (61 percent). "We expected that people were using [their systems] a certain way. … The objective here was to get a better sense of how they were using it and also what they weren't aware of," Doug Bellenger, LifeShield's chief product officer, told SSN. While users look for their sys- tems to pick up events that hap- pen, such as a break in, they are also looking for things that do not occur, such as if their children do not come home on time from school, Bellenger said. About 20 percent of respondents said they hadn't considered using their home security system to moni- tor their children. Though, when asked about specific scenarios, about three quarters of respondents said they would be likely or very likely to monitor their children if the children are home when strangers are outside (76 percent), to make sure they got home safely after school or camp if the parents weren't home (74 percent) and to see if their children properly locked the house when alone or leaving the home (74 percent). More than half of the responding p a re n t s — 5 2 percent—said they were likely or highly likely t o m o n i t o r sensitive areas, such as a liquor cabinet, fam- ily medicine cabinets, gun storage or household petty cash. Twenty-two percent of parents said they would "never consider" moni- toring sensitive areas in the home. "One thing that really did sur- prise me [was] that there were some folks who said that they have never considered using their home securi- ty system to help monitor the safety of their children," Parzych said. Parents were also asked in the survey about whether using their home security system to monitor behavior was a violation of their children's privacy. Thirty-eight percent said it was their respon- sibility to ensure their children were safe and supervised, and saw their home security system as one way of doing that. Twenty-seven percent said it depended on the child, their maturity level and the situation at hand. Fifteen percent said that the kids know the sys- tem is there and that it may be used for that purpose. One percent said that it was "never appropri- ate" to monitor their kids. Lastly, LifeShield survey covers range of uses for residential security systems Stat S see page 5 Megan Parzych Doug Bellenger 989.891.2800 | techsecuritysummit.com Become a sponsor and build relationships with business leaders and experts in security. The 2019 Tech Security Summit is a new must-attend event for professionals in all sectors of the security industry. This inaugural gathering at the Sheraton Grand Nashville Downtown in Nashville, Tennessee combines valuable input from our DICE users with top-tier speakers and educators specializing in technology and strategies for a fast-changing industry. Register today at techsecuritysummit.com Experience the future of security technology at the 2019 Tech Security Summit April 29-May 2, 2019 What to expect: Panels • Product Demos • Exhibitor Showcases Education and Training • DICE User Collaboration Round Table Discussions • Networking and Group Activities • Business Leaders • Central Station Managers • IT Professionals • Dealers • Systems Distributors Tech Security Summit Who should attend: DICE Corporation and the DICE Corporation logo are registered trademarks of DICE Corporation in the US and other countries. Copyright 2018 DICE Corporation. All rights reserved. dicecorp.com 1.800.786.3423 | 989.891.2800 International TECH SECURITY SUMMIT 989.891.2800 | techsecuritysummit.com Become a sponsor and build relationships with business leaders and experts in security. TECH SECURITY SUMMIT TECH SECURITY SUMMIT

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