Security Systems News

OCT 2018

Security Systems News is a monthly business newspaper that reaches 25,100 security installers, product distributors, central stations, engineers & architects, and security consultants. Our editorial coverage focuses on breaking news in all major se

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briefs www.securitysystemsnews.com Oct O ber 2018 S ec U r I t Y SYS te MS N e WS Monitoring 16 FallCall Solutions part- ners with Mytrex for personal monitoring app TRUMBULL, Conn.—FallCall Solutions, the creator of the FallCall Lite app for Apple Watch and iPhone, has teamed up with Mytrex, Inc (d.b.a. Rescue Alert) to bring fully-integrated emergency medical monitoring services into the Apple Ecosystem. "When developing FallCall Lite, we wanted to change the way subscribers access the highest quality 24/7 personal emergency monitoring in the coun- try," Shea Gregg, president of FallCall Solutions, said in the announcement. "No longer will users need to fill out paperwork or fax updated subscriber lists to a central monitoring provider. FallCall Lite's integration with Mytrex allows our customers to sign-up, change responders and maintain their subscrip- tions—all electronically." FallCall Lite is a new personal emer- gency assistant that is available from the Apple App Store for free. Standard fea- tures include voice activation with Siri, automatic "Elder Watch Battery Charge" updates for caregivers, plus "Help Calls" to up to 5 Care Group members, with location and heart rate information. The central monitor subscription adds access to trained and certified emer- gency medical dispatchers 24 hours a day. Additionally, the monitoring service will send situational updates to Care Group members as an emergency event is unfolding, the announcement said. "It was a natural fit for Mytrex, Inc. to add its 30+ years of emergency medical monitoring services to the solution. We have evaluated countless wearables and other GPS devices designed to call for help, but none of them are as accurate, affordable, and easy to use as FallCall Lite. The Mytrex Inc. integration enables the utilization of FallCall Lite to extend across a variety of demographics and markets," Gregg said in a prepared statement. "Mobile devices and wearables are changing the way we communicate, and that trend extends to all age groups," Gregg continued. "With FallCall Lite and Mytrex integration, now they can have emergency medical dispatcher assis- tance at their fingertips on these plat- forms." ASAP to PSAP program expands in Ohio VIENNA, Va.—In early September The Monitoring Association announced that The Northwest Regional Emergency Communications Center, operated by the Dublin, Ohio Police is the 41st PSAP to implement ASAP and the second implementation in Ohio. The NRECC dispatches law enforce- ment, fire and medical for the cities of Dublin, Hilliard, Upper Arlington and Norwich Township. By SSN Staff L A K E F O R E S T, C a l i f . — Netwatch Group, comprised of the recently combined NMC, CalAtlantic, and Netwatch, recently appointed Mike Taylor as its vice president of U.S. sales. "Mike is a recognized sales leader in the US security industry and has a tremendous record of success," David Walsh, Netwatch Group CEO, said in the announcement. "He has the right combination skills and experience to lead us through this period of exponential growth and we are pleased to have him on the team." This appointment allows the group to transition to a unified Netwatch Group presence in the U.S. market and aid in fur- ther defining its key strategies regarding customer acquisition as well in meeting demand for remote video monitoring solu- tions, the company said. Taylor began his career with ADT Security Services where he worked on revenue growth in both residential and com- mercial markets. He moved on EMERgency24 celebrates 50 years By Spencer Ives D E S P L A I N E S , I l l . — EMERgency24, a wholesale monitoring company headquar- tered here, is now marking its 50th anniversary. Over those years the company has added on several locations, seen sweeping technological changes and grown steadily. Dante Monteverde Sr. started Alarmtronics Inc. in 1967, a company that installed alarm sys- tems and monitored for itself and other companies, in Chicago. In April 1971, it changed its name to Emergency Data Computer Center Inc., coinciding with a new exclusive focus on whole- sale alarm monitoring for its customers. Then, in 1977, the company's name changed again to EMERgency24. "We had been monitoring the entire time the company had been in existence, but that's when it really became official," EM24's PR manager and Waukesha branch manager Kevin Lehan told Security Systems News, adding that 1977 was when the company "changed the name, rebranded, really started to mar- ket nationwide." The company has had several locations in its history. In 1980, EMERgency24 opened its first fully redundant secondary moni- toring facility in the Washington D.C. area. It opened its Brea, Calif., branch—outside of Los Angeles—in 1998. Over the years the business has also had locations in San Francisco and Detroit. The company moved into its current Des Plaines, Ill., headquarters in 2010. The company built its primary UL back-up facility, located in Waukesha, Wis., in 2011. This monitoring center is about 90 miles from its Illinois headquar- ters, on a separate power grid. A large benefit of having the company's primary back-up facility about an hour and a half 's drive is that if a disas- ter affected its headquarters, much of EMERgency24's Illinois employees would be able to drive to the Waukesha office, Lehan said. "This balance works well. We have ample capacity in each one of our branches. We man each branch 24 hours a day, with mul- tiple people in the branch. But, we could certainly expand our capacity with existing stations and with our infrastructure we have the ability to add additional stations," Lehan said. Dante Monteverde Jr. is cur- rently EMERgency24's online marketing director and has been involved with the company for more than 25 years. Monteverde Jr. shared a core focus from Monteverde Sr.: "Training, train- ing, training. You have to have your call center, your operators prepared for any sort of call that comes in." When it comes to notable technological advances in the past half century, ISDN—inte- grated services digital network, which grew in the early 1990s— served as a large catalyst for alarm functions, according to Monteverde Jr. With the tech- nology EMERgency24 was able to receive voice and data, such as where the call was coming from as well as the end user's account number, he said. "It was super critical in our growth," Monteverde Jr. said. "That would probably be the biggest technology breakthrough in our 50-year history," Lehan said. While ISDN expanded on the capabilities of the alarm system, the Internet substantially added to the amount of information and connectivity available, Lehan pointed out. "We can share more information with our dealers, with the alarm contractors. The subscribers can get more information out of their alarm system." Additionally, Lehan high- lighted the cost decline of 1-800 numbers in the early 1980s as a key element of EMERgency24's growth. "Dante [Monteverde Sr.] had been providing alarm moni- toring services and really built a nice business in the Chicagoland area, from '67 to the early '70s. … With the cost of phone lines By SSN Staff BAY CITY, Mich.—DICE Corporation recently hired Heidi Husted as the com- pany's new vice president o f s a l e s , a n d C o r i n n e Faulmann as DICE's new business development man- ager. Husted will be responsible for overseeing all aspects of sales for the company, including establishing sales targets to meet company objectives and developing strategic sales plans, the company said. Husted has more than 30 years of expe- rience in sales and manage- ment, with the past 24 years being in telecommunications and automation software. Faulmann will be focused on cloud hosting and DICE s o f t w a re f o r t h e a l a r m industry. Additionally, she will pinpoint new business opportunities, including new markets, growth areas and trends. Faulmann has more than 17 years of expe- rience working in the pub- to achieve year-on-year growth and exceed sales targets in senior leadership roles with AMAG Technology, NetVersant Solutions and Brivo Systems. Most recently Mike was North American sales director for Milestone Systems where he led a sales team of 30 to achieve over 25% revenue growth in 2017. "Mike is a dynamic leader who takes a hands-on approach and has a track record of driv- ing and executing measurable results," Woodie Andrawos, president of NMC, said in a prepared statement. "He will be working closely with myself and Sharon Elder, vice president, sales NMC, to offer additional support in growing the dealer channel." Taylor said in the announce- ment, "With remote video moni- toring experiencing exponential growth, the timing is right to unify sales development. I'm excited to be joining this for- ward-thinking group of innova- tors and help lead the pathway to even greater success." SS n lic safety sector and looks forward to applying this knowledge to her new posi- tion at DICE. "This summer has been all about growth at DICE as interest in our award- winning cloud hosting, CVR and event management solu- tions continue to exceed expectations. To facilitate this growth, we are building an executive management team to prioritize customer service and ensure the com- pany continues to grow and remain competitive," DICE Corporation president and CEO Cliff Dice said in the announcement. "As we grow, we are still committed to providing the best automation software, emerging technology and customer support in the industry. We're confident these new additions will help us continue to provide the unmatched service our valued customers have relied on for over 25 years," Dice said. SS n Netwatch Group appoints new VP of US sales DICE announces new VP of sales, new BDM EM24 see page 19

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