Security Systems News

SEP 2018

Security Systems News is a monthly business newspaper that reaches 25,100 security installers, product distributors, central stations, engineers & architects, and security consultants. Our editorial coverage focuses on breaking news in all major se

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briefs www.securitysystemsnews.com September 2018 S e CU r I t Y SYS tem S N e WS Monitoring 18 Third Pennsylvania county goes live with ASAP to PSAP PITTSBURGH—Chester County, Pa., is the latest municipality to implement Automated Secure Alarm Protocol, a technology designed to automate com- munication between alarm monitor- ing central stations and public safety dispatch/911 centers, Vector Security announced. Chester County receives approxi- mately 23,000 emergency calls at its dis- patch center monthly. On average, 1,400 of these calls come from central stations. With ASAP delivering alarm notification information directly from central sta- tions to public safety answering points via computer rather than by phone, the county expects alarm response times to drop to 90 seconds or less. These ben- efits will extend across Chester County police, fire and emergency medical ser- vices, according to Haynes. More than 3,600 Vector Security customers in Chester County will ben- efit from improved emergency response times via ASAP. Vector Security assisted Chester County by helping to perform extensive testing prior to the system going live. "I cannot thank the Vector Security staff enough for their assistance and leadership on this project," Haynes added. "We are constantly working to pro- vide a safer environment for the pub- lic," said Anita Ostrowski, vice presi- dent of Central Station Services, Vector Security. "We've come a long way since being the first alarm company to intro- duce ASAP in Richmond, VA in 2012, and we are glad to see the technology make its way into more communities across the nation." ASAP was formed in partnership between The Monitoring Association and the Association of Public Safety, with Vector Security president and CEO Pamela J. Petrow co-chairing the com- mittee. Chester County joins Bucks County and Monroeville as the third agency in the state of Pennsylvania to employ ASAP, Vector noted, and nearly 50 agen- cies nationwide have implemented, or are in the process of implementing ASAP. BRM receives TMA Five Diamond designation V I E N N A , Va . — T h e M o n i t o r i n g Association recently announced that Blue Ridge Monitoring, based in Anderson, S.C., obtained the "TMA Five Diamond Monitoring Center" designa- tion. The TMA Five Diamond designation means that a monitoring company has demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and com- mitment to quality operator training. By SSN Staff OGDEN, Utah—AvantGuard Monitoring Centers, a wholesale monitoring company based here, is organizing its sixth-annual 5K benefit race, to take place on Sept. 15. Each year, AvantGuard team members nominate families in the area who are facing financial strain from medical issues. The members of the committee then select one family to run for. "These are most often young families who may not have finan- cial stability, or clear answers to a really difficult situation," AvantGuard's president Justin Bailey said in a prepared state- ment. "Our goal is to provide as much support as possible to the family by gathering the commu- nity and by donating the money we raise from race registrations and sponsorships to them." This year, AvantGuard is holding the event to benefit Leo Thurgood, the son of Josh and Jenn Thurgood. Leo is considered an "O" baby, meaning he was born with an Omphalocele, a thin layered sac that contained his liver outside of his body. In addition to the complications from his Omphalocele, Leo also Blue Ridge Monitoring remodels, rebrands By Spencer Ives ANDERSON, S.C.—Blue Ridge Monitoring, a third party moni- toring company based here, is remodeling its central sta- tion, adding capabilities and a renewed focus on video moni- toring, as well as rebranding the company. "We decided we would go to something a little more ergo- nomic," Marc Winton, central station manager for BRM, told Security Systems News. "Of course, managing a 24-hour- a-day facility, you want to make sure your employees are comfortable and it's a relaxing atmosphere." BRM last remodeled its moni- toring center in 2001. Now, it is expanding the monitor- ing space from between 500 and 600 square feet to 1,000 square feet, putting more space between operators. Prior to the remodel, BRM had 10 monitoring stations handling alarm signals and video. Afterward, there will be 12 stations dedicated to alarm signals and an additional four stations dedicated primarily to video monitoring in a newly repurposed, 400 square-foot space. "Part of my vision … is trying to give us a path to make sure we're relevant in the secu- rity industry and take a more proactive approach, rather than reactive," Winton said. The renovation of the cen- tral station is nearly finished Winton told SSN in mid-July. Next, the company plans to renovate other areas of the building, he said, which could take another couple of months. The rebrand focused on a new logo and an emphasis on the "BRM" acronym. Priority One Security in April 2017 acquired Blue Ridge Monitoring f ro m B l u e R i d g e E l e c t r i c Cooperative, and BRM's pre- vious logo was related to the cooperative's, Winton noted. The new logo features a camera emblem—in addition to fire, police and medical emblems—to reinforce the company's focus on video monitoring. The company exhibited for the first time in its 24-year his- tory at ESX 2018 as a way to debut the new branding. "The real idea was that ESX was when everyone would see the new logo," Winton said. BRM has nearly 70 dealers and monitors for more than 40,000 alarm accounts and 1,500 video accounts. The station is FM approved and UL-listed and BRM is working to become TMA Five Diamond certified. "On top of bringing the facility up to date we're bring- ing … the employees up to date as well, working through the newer video technologies, through some of the new stan- dards. That is very important to me, that we not only in appear- ance but physically stay up to date," Winton said. The monitoring center has 32 employees, with 150 total including the parent company Priority One, and BRM is work- ing on adding sales staff as well as new dealers. SS n By SSN Staff LAKE FOREST, Calif.— National Monitoring Center, part of the Netwatch Group, recently welcomed Grant Graham back to the team as its vice president of dealer relations. Graham will be responsible for the leadership of NMC dealers. Graham previously served as NMC's operations manager from 2001 to 2016. As opera- tions manager, he skillfully and successfully oversaw all daily aspects of NMC's multi- faceted, nationwide operation. Most recently, Graham served as Brinks Home secu- rity's senior director of moni- toring operations where he oversaw many elements of the company's operations, was responsible for reducing costs, and increased service level for alarm response by over 10 percent and inbound calls by 24 percent, NMC noted in its announcement. "NMC has a long history of dedication to ahead-of-indus- try technological solutions and valuable partnerships which lead to the formation of Netwatch Group, and we has an atrial septal defect (ASD), meaning he was born with holes in his heart. Support from this race will help his parents pay for the care he needs and gather community support for his family. "Now in its sixth year of opera- tion, the 'AG Run For A Reason' has grown a vibrant culture among the AvantGuard team and community members. Last year, the race generated over $5,500 to the beneficiary family," the announcement read. J o s h G a r n e r, C E O o f AvantGuard, said about the race, "As a service organization, we wanted to create a company-wide event that looked beyond our team and into the community." He continued, "The 5K race allows every member of the AvantGuard team to participate in whatever way they are able, and to build deeper connections to each other and the community. We want to show that we truly care." The Ogden race takes place behind the AvantGuard build- ing—4699 Harrison Blvd, Ogden, Utah, 84403. In addition to the 5k race and 1 mile walk, there will be a kids race around the building and inflatable slide for the kids to play on after the race. SS n apply that same dedication in our efforts to build a powerful, synergistic team at NMC. This is why we are thrilled to have Grant Graham on the team. Grant has a proven record of building long-term business relationships and has been instrumental in facilitating growth on numerous levels. His knowledge, drive, and winning attitude are assets that will complement and enhance NMC's ability to meet the needs of our dealers as we continue to provide more attractive services," Woodie Andrawos, NMC president, said in a prepared statement. "I am excited to be tak- ing on this new role as VP of dealer relations at NMC. It is wonderful to partner with a company focused on organizational growth and constant improvement. I look forward to having an impact on dealer success and helping them successfully navigate the market, acquire new agree- ments, deliver new products offerings, and leverage the wealth of dealer support avail- able at NMC," Graham said in the announcement. SS n "Part of my vision … is trying to give us a path to make sure we're relevant in the security industry and take a more proactive approach, rather than reactive." — m arc Winton, b lue r idge m onitoring AvantGuard to host benefit run in Sept. NMC hires new VP of dealer relations

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