Security Systems News

AUG 2018

Security Systems News is a monthly business newspaper that reaches 25,100 security installers, product distributors, central stations, engineers & architects, and security consultants. Our editorial coverage focuses on breaking news in all major se

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Children and families in crisis across the USA need our help – and yours. And as a 501(c)(3) organization, Mission 500 now has even greater flexibility to work with local charities to better support existing and new sponsors and volunteers. But even with over 1100 children sponsored and many acts of charity performed to date, there's still a great deal of work to be done. Get involved today! Visit mission500.org for more information. Supporting Families Across America NEWS By Spencer Ives YA R M O U T H , M a i n e — I H S Markit recently released data that the market for voice oper- ated alarm systems will be grow- ing to 2022. Security Systems News asked its readers how they feel about the technology and most say it's a meaningful user interface. "I was very skeptical at first but after using the technology for a while, and seeing some significant improvements, I have expanded its application in my own home. In commercial applications it would need to be combined with some type of ver- ification (verbal password, bio- metric, etc.)," Wayne Arvidson, managing partner of the con- sulting firm Arvidson+Wagnisse LLC, said. Fifty-seven percent of poll respondents were positive on voice as a user interface. An additional 27 percent said that News Poll: SSN readers positive on voice interaction it has value for some uses. Six- teen percent said voice control is useless. "Voice is a natural way to communicate. Not bells and buzzers. We come together at conferences so we can hear lectures and learn to speak and interact; voice is as much a part of security as video or access control," one respondent said. "Voice needs to grow in our market place and we have just touched the start of this tech- nology." Another respondent said, "We use the interface in all other interactions. The only issue is that the interfacing be encrypted to impede outside hackers from breaching the system and data." One other reader classified fans of voice control as "narcis- sistic" for wanting to command devices to work around them. One respondent recommend- ed that manufacturers should work with existing voice con- trolled devices, like Google Home or the Amazon Echo, "rather than re-invent the wheel. If they want to re-invent the wheel they better be prepared to offer a system equal or better than the current offerings." Voice control is good for the industry, a move toward the future, according to 59 percent of respondents. Thirty-five per- cent said that it's too soon to gauge voice's potential industry impact. Five percent said voice is not good for security. Most respondents—70 per- cent—said that voice is best for controlling smart home devices. Sixteen percent pointed more toward panel interactions like arming and disarming a secu- rity system. Fourteen percent said "Other." "One of the great applications would be for people with a dis- ability," one reader said. SSN What do you think about voice activation? Is voice good for the industry? Where could voice be best applied? News Poll based on answers provided by respondents in June and July. Due to rounding, figures may not add up to 100 percent. Bryan Viau of VTI Security talks home security B ryan Viau, chief operating offi- cer of VTI Secu- rity, has been with the company for 21 years. "[For] the first part of my career, I ran a software com- pany that we owned, called Loss Control Solutions and when we sold that division I came back to VTI," he said. Viau recently put a new system in his home and talked with Security Systems News about it in late May. What kind of security system do you have? It's ADT. … We're using the system to manage our home burglary and fire systems; fire recognition, smoke detection. So we're using a series of the traditional door contacts, but also wireless motion and wireless smoke detectors. We did install the wireless system from ADT, so the features that we most enjoy are the ability to manage and monitor the system remotely from handheld devices. Why this particular setup? [The house had an ADT system installed and an ADT representative reached out following the move in.] I stayed with ADT because of the way in which the account manager put that sticker on my door. I would not have traditionally gone with a big box provider, but because of the way in which I was treated as a customer by the account manager, I wanted to give them the opportunity to prove themselves. His knowledge, his demeanor, his responsiveness, his communica- tion—all of the things that I look for in a VTI colleague, he excelled at. What is one aspect of your security system that you wouldn't want to live without? I would say the remote access. We could find anyone to install a system for us, but some of the features and functionality with the remote access and the app are what's been attractive. This is a very self-sustaining system. If I want to do tests on the system, I can do that myself, I don't need to engage a help desk or a 1-800 number. Where do you see security going next? What are some big trends? Cyber is a big trend that continues to be at the forefront of everyone's mind. … As a commercial integrator, I think, putting technology aside, … responsiveness and overall support of an account is what's important right now. —Spencer Ives How I Use My s yste M Viau went with ADT for his home security. Together we can Educate Inspire Heal Nourish Children and families in crisis across the USA need our help – and yours. And as a 501(c)(3) organization, Mission 500 now has even greater flexibility to work with local charities to better support existing and new sponsors and volunteers. But even with over 1100 children sponsored and many acts of charity performed to date, there's still a great deal of work to be done. Get involved today! Visit mission500.org for more information. Supporting Families Across America SECURITY SYSTEMS NEWS A U g UST 2018 www.securitysystemsnews.com NEWS 3

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