Security Systems News

OCT 2017

Security Systems News is a monthly business newspaper that reaches 25,100 security installers, product distributors, central stations, engineers & architects, and security consultants. Our editorial coverage focuses on breaking news in all major se

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Dan Eller, 35 Tennessee operations manager, COPS Monitoring Williamstown, N.J. D An eller, the operations manager for cOPS Monitoring's tennessee facility in nashville, has been with the company for nine years, starting in its new Jersey facility in June 2008. "I started out as a dispatcher, became a supervisor, and then a shift manager. In 2011, I was promoted to operations manager for the tennessee facility. I opened it—this facility—in May of 2011," eller said. "I actually got down here before construction was complete. So, I had to do the final construction checklist … make sure that all of the fine-tuning was done, and then staff the facility." eller previously worked in the retail industry and joined the physical security space after hearing from a relative that cOPS Monitoring was hiring. "the environment that they have here at cOPS is very welcoming. … I couldn't be happier," eller said. "I like that I get to help people every day. I truly feel like I'm making a difference in multiple people's lives every day when I come to work, and [also] training others to do the same thing," eller said. In the monitoring industry, eller sees personal safety and GPS monitoring offerings as a rising trend. "I know it's not exactly as accurate as they would want it to be quite yet, but, up-and-coming, I think that would have a large impact on personal security." When asked about how to bring good, young people into the industry, eller highlighted working within local communities. cOPS Monitoring hosts charity events that, in part, "raise awareness of who we are and what we stand for," eller said. "those are the kinds of people we are looking for, … compassionate people that also volunteer their time."—Spencer Ives Breck Ellison, 35 COO, Gallaher & Associates Alcoa, Tenn. B reck ellISOn joined Gallaher & Associates in late 2015 as its director of operations and was promoted to his current role as cOO in July 2016. "As chief operating offi cer, everything basically non-accounting falls under me. So, our director of sales, director of operations, other branch managers, all report to me," ellison said. "A large part of my job is developing strategy, plans, tactics, and … where are we going, what are we doing, how do we want to go to market, where do we want to reinvest in the company—those types of things." Gallaher, started in 1973, is focused solely on commercial business. tom Gallaher, the company's ceO, is the second-generation family owner. the company has two branches—one in Alcoa, tenn., and one in rossville, Ga.—and is in the process of opening a third branch in nashville, tenn. "My background and my degree is actually in law enforcement," ellison said. "I wanted to fi nd a safer, more stable career path." ellison started his career in the security industry working at Fleenor Security Systems. "I started out as a central station operator. I actually left Fleenor and went back to school to fi nish my degree, and then I came back as a customer service rep. I then worked in sales as a project coordinator, a project manager, a service and installation manager, and then as an operations manager for Fleenor." ellison also worked with ASG as an operations manager before joining Gallaher. When asked about interesting technologies in the industry, ellison pointed to cloud solutions and the Internet of things. "As things become more and more interconnected, and as we can continue to provide solutions that are cloud-based and give our customers more options to integrate with those, I really see that being the direction that the industry is going in," he said.—Spencer Ives Alexandra Curtiss, 34 VP, Alarm New England Boston A leXAnDrA cUrtISS pointed out that when it comes to fi nding good, young professionals, some of the best talent at Alarm new england did not start out in security. "My entire team comes from outside the security industry," she noted. "We really look for people who are super motivated, have new ideas, and for us it is a real plus to bring people from outside the industry, and bring those skills and fresh ideas to the company." With a thriving tech scene in Boston, "a lot of the cultural values from the start-up tech community here are infused into our organization," she said. "So we go out and actively recruit from industries other than our own." Although she started out working in the family business out of college, she left the business to work outside the industry before returning in november of 2015 to build out a new division in Boston. "I worked for a couple of really cool companies, learning about a data-driven, metrics-orientated sales organization and what a world-class software tech support organization looks like as well as how to do marketing," she explained. "So I brought some of those ideas back to the family security business. I came back specifi cally to integrate smart home automation, build an inside sales organization, an inbound marketing funnel and digital marketing program, a DIY installation process and a stellar tech support organization." curtiss said she really loves her job. "I love the fi nancial stability of a reoccurring monthly revenue model, but, more importantly, I love that we are dealing with people's homes and businesses and people's safety and their families." She continued, "I really love going into that process of custom designing to really match the end user's needs with a solution, and it really is exciting to leverage some of these modern business practices around digital marketing."—Paul Ragusa Rusty Fouse, 36 Central region fi eld operations manager, MONI Smart Security Dallas R UStY FOUSe has been with MOnI Smart Security since 2014. As the company's central region fi eld operations manager, Fouse works with a team of technicians. "We're primarily focused on making sure that every day we're delivering exceptional customer service and taking care of our customers," Fouse said. "I really do love what I'm doing and I've found a great home here at MOnI—so, I'm enjoying it." As a teenager, Fouse was presented an opportunity in the industry. "I took it, never looked back," he said. "I'm very appreciative that I was taught a trade and given an opportunity to … grow in the business. that led to just lots of learning, and countless hours in customer homes, working my way through the ranks and really learning the whole business." Fouse said that Hr teams and recruiters play a critical role in explaining to young professionals the opportunity that MOnI—and other companies in the industry—can present. He added that it is key to let "everybody know what's out there, and what we offer, and what chances ... they could be given and opportunities they could be given to grow their career in a fi eld that is defi nitely promising." What do you like most about the industry? "For me, I really enjoy the fact that we really make an impact on people's lives, and what we do … can impact them in the time of an emergency and a time of need," Fouse said. "It really pushes me … to make sure that we're all focused on the big picture of protecting people and their property and really pushing my team to … gravitate toward that same line of thinking."—Spencer Ives Heather Berg, 36 Enterprise account executive, Securitas ES Uniontown, Ohio H eAtHer BerG began her career working for smaller integrators, creating a foundation of knowledge that she has built on since joining Securitas eS in 2015. "I fi rst got started as an admin. person assisting with billing and accounting, but I was fortunate to work with some really great people who allowed me to learn and would teach me and train me in the business," she explained. "I was like a sponge in terms of learning what I could about the business." Up until June of this year, Berg was a program manager for Securitas eS working specifi cally on the company's American electric Power account. the public utility company covers 13 states throughout the central region. "As a program manager, I was in charge of delivering processes and procedures to implement account standards and make sure— across the board—that we were hitting our service level agreements and performing well for the customer." In June, she took a position at the company as an enterprise account executive, so in addition to doing program management, she focuses on the sales side as well. "One of the things the customer was looking for us to do as an organization was to provide one-voice—a person who could help assist in any issues they were having across the board, whether it was install service, sales, monitoring, whatever," she explained. "this new role allows me to focus more on driving those standards and making sure that we are continuing to perform at a high level, so I draw on my program management skillset to help facilitate that." What Berg likes most about the industry is that "there is always going to be something new to learn about security as the technology changes and the industry changes."—Paul Ragusa Caroline Brown, 26 Vice president of business development, Security Central Statesville, N.C. C ArOlIne BrOWn, vice president of business development at Security central, is the third generation at the family-owned and operated moni- toring center. the business was started in 1963 by Brown's grandfather. In her role, Brown looks at "new, up-and-coming trends in the security industry, technologies that our dealer base is asking for or an emerging technology that might be benefi cial to our business, how we can integrate it, make it smooth for our operations team, but also offer some of the top new products to our [existing] customers and new customers." Security central is a nationwide central station that monitors for almost 400,000 accounts. Brown holds an undergraduate degree in fi nance and is currently pursuing a Master's degree in business administration. Her original intention was to enter the banking industry, she said, but was drawn into the industry with a summer internship at Security central. "I was hooked—so to speak—from then. I understood the passion that my grandfather [and] my father had for the constant fast pace that happens with a central station, the change that happens everyday," Brown said. "right now is a really interesting time to be in the security industry, because technology is changing what we know so quickly," Brown said. "I think there's lots of things on the horizon. I'm really passionate and excited to see where the DIY in the residential market transitions to, how that's going to play out," she said. Specifi cally, she noted being interested in monitoring-on-demand and monitor-it-yourself trends as well as "the role [of] central stations going directly to consumers."—Spencer Ives SECURITY SYSTEMS NEWS OCTOBER 2017 www.securitysystemsnews.com 20 UNdER 40 31

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