Security Systems News

SEP 2017

Security Systems News is a monthly business newspaper that reaches 25,100 security installers, product distributors, central stations, engineers & architects, and security consultants. Our editorial coverage focuses on breaking news in all major se

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Visit us at ISC West In Las Vegas | April 5-7, 2017 Booth #23089 Visit us at ISC West In Las Vegas | April 5-7, 2016 Booth #23089 se CU r I t Y s Y stems N e W s september 2017 Commer C ial & systems integrators 17 We make your company more valuable. 877.725.1114 • Keep updated on our new products and features: @dmpalarms Up Your Installation Game A smart-breakthrough-technology app for technicians uses Automated Panel Programming to cut install times and save you money. With complete panel programming, instant access to documentation, troubleshooting information, zone statuses, Wi-Fi signal strength, cellular-device activation and more, techies will have a dynamic resource on hand for painless installs. Midstate celebrates 10 years with new owner By Paul Ragusa WYOMING, Mich.—Midstate Security has seen significant growth over the past 10 years, since Dave Nemmers and his partner purchased the business from Johnson Electric. The company, founded in Grand Rapids, Mich., in 1981, was in Grandville when purchased by Nemmers, who moved the com- pany five years ago to a new build- ing here. Since t a k i n g o v e r the company, Nemmers said that Midstate has doubled in size in terms of topline revenue and has grown to 78 employ- ees from 46, with many of the origi- nal employees still at the company. "The past 10 years have been amazing and I can't believe how fast it has gone," Nemmers told Security Systems News, pointing out that much of the credit should go his "great team of employees" who have "fueled our growth." For the last four years, Midstate was named one of the 101 Best & Brightest Companies to Work for in Western Michigan. "I am really proud that we've got such a positive culture of growth, of community involvement, caring for each other," said Nemmers. "We have been able to not only grow the business but also to attract and retain some really exceptional people." Sue Priest, a 25-year veteran of the security integration firm, said in a prepared statement, "Dave cares about the employees and that's why so many of us are still here." Another secret to Midstate's suc- cess is the company's increased focus on the customer experience for its more than 6,000 monitored accounts. "Providing exceptional customer service is our No. 1 priority," said Nemmers. "We preach that message and we preach consistency, and I think that has resonated with our customers, who come back to us with a lot of repeat sales as they grow. So, it is great to be their provider of choice and grow along with our customers." In addition to burglar, fire sys- tems and a monitoring center, over the past 10 years the company has added video analytics, cloud-based products and access control to their products and services. Nemmers explained that many of their com- mercial customers want one provider who can manage everything—moni- tor for fire, intrusion, video and even temperature fluctuations in refrigera- tion units in facilities nationwide. "You are seeing more and more people becoming comfortable with the cloud and bundled services," he said. "You would be surprised at how many people say, 'I want security off my plate, and a single point of contact to handle everything,' which is why we are selling a much more comprehensive solution today. It is becoming more than just security … we've got cameras on production lines, we've got cameras in retail locations doing heat mapping, to see customer traffic, for example." In 2015 the Huizenga Group invested in Midstate Security as part of their security group, replac- ing the initial private equity capital Nemmers secured. That belief in the company is paying off, as Midstate has grown at a 25 percent com- pounded growth rate annually the last several years. "We have seen a real acceleration the last three years," said Nemmers. "Part of it was a stronger economy, part of it was our customers grow- ing, and part of it was increasing our product offerings, bringing them comprehensive and complete solutions." So what is the goal for the next 10 years? "To build on what we do well—providing a great customer experience—and continually try- ing to get better at that each day," he said. "The other thing is to grow organically as well as through acqui- sition including possibly increasing our geographic footprint." SSN Dave Nemmers

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