Security Systems News

AUG 2017

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briefs SECURITY SYSTEMS NEWS A U g UST 2017 www.securitysystemsnews.com Monitoring 19 Guardian Protection Services' Arizona center now TMA Five Diamond W A R R E N D A L E , P a . — G u a r d i a n Protection Services in early July announced that its monitoring center in Tempe, Ariz., has been designated a TMA Five Diamond facility. "The quality of monitoring center personnel can affect the outcome of an emergency," Jason Bradley, director of national monitoring operations, said in a prepared statement. "To achieve TMA Five Diamond designation, 100 per- cent of our operators were required to satisfactorily complete the educational curriculum, demonstrate proficiency in false alarm reduction processes and emergency preparedness and prove an understanding of Emergency 911 com- munications, equipment, and codes and standards. Earning this designation proves that Guardian's monitoring cen- ters adhere to the highest standards, an elite class, if you will." Mike Overby, Guardian's vice presi- dent of customer care, commented in the announcement on the long-term significance of accreditation: "With Five Diamond and UL certification for both of our monitoring centers, Guardian Protection Services not only offers the highest level of monitoring support for its products but is well-positioned to provide cutting-edge monitoring for the technolo- gy-based products of the future." Ivan Spector announced as TMA's president-elect V I E N N A , Va . — T h e M o n i t o r i n g Association today announced that Ivan Spector, president of Montreal-based Sentinel Alarm Co., was voted to be the next president of TMA at its general membership meeting, held on June 13 during ESX in Nashville Tenn. "I am very honored and humbled to serve in the position of President," Spector said in TMA's announcement. "I look forward to continuing our suc- cesses and I thank all of our members for their support and participation." Spector is a Superior Court of Canada-acknowledged and accepted expert witness. He is a graduate of McGill University in Montreal. He and his wife Jodi reside in Montreal and have four children. Sentinel Alarm Co. is a full-service, custom-designed ULC-listed and Five Diamond desig- nated monitoring station. "Congratulations to Ivan and our other new officers," said TMA President Pamela J. Petrow. "I have had the plea- sure of working with all of them dur- ing my presidency, and know that the Association will be in very good hands under their leadership." These leadership changes become official at the conclusion of the TMA Annual Meeting in Scottsdale October 7-11. By Spencer Ives DALLAS—Ahead of the Fourth of July holiday, MONI's director of monitoring Grant Graham and his team had an idea of what to expect: increased alarm traffic. "We have enough historical data at this point to be able to somewhat predict an increase in alarm traffic for the different holidays," Graham told Security Systems News. "Specifically talking about the Fourth of July, just based on the past two years, we know that we are going to see roughly a 9 percent increase on burglary alarm activity and roughly a 30 percent increase in fire alarm activity." Graham added: "That's typically related to consumer behavior." The burglar alarm activity is driven up by more traffic through the home. While some of the increased fire alarm activity could be related to fireworks, the com- pany's experience points more toward cooking, either in- or outside the house, he noted. "We can really narrow down— even further—when this type of activity is going to hit us," Graham said; the company sees an increase in alarms in the afternoon when people typically start barbecuing and again in the evening around firework shows. "What this really allows us to do is just increase our AvantGuard sets up for 2017 PERS Summit By Spencer Ives PARK CITY, Utah—AvantGuard has announced several speakers for its upcoming PERS Summit, to be held here Sept. 26-28, as well as some of the events. This year's PERS Summit will start with a tour of AvantGuard's recently remodeled facility. "We've got about 25,000 square feet and three levels, and the build- ing will be completely remod- eled, inside and out, by the time the event starts. So, people will really get to see—hands on—how that monitoring of the PERS devices works," Sonja Jorgenson, AvantGuard's director of market- ing, told Security Systems News. Aron Ralston will be one of the conference's keynote speakers. "His story is told in that movie, 127 hours," Jorgenson noted. Ralston was exploring a Utah canyon when his arm got caught, forcing Ralston to amputate the limb. One of the speakers will be Eric Allen, an attorney who can speak to certain marketing techniques. "His expertise is … issues that are raised when businesses are contacting customers through texting and automated calls. He really understands that, the regu- lations, and the new rules that are coming out in 2017." Laurie Orlov, another speaker at the conference, is focused on aging-in place. "She has an inter- esting background in technol- ogy, especially targeted to aging seniors," Jorgenson said. "She's going to share some predictions about what those technology trends are going to look like in 2017 and beyond." The Summit's other speakers have not yet been announced. "Then, every year, we have a panel of experts in the industry and we talk about a relevant issue. Last time, we talked about fall detection and [the panelists'] feelings about that, and where [the technology] was and if it was really helpful," Jorgenson said. "We haven't disclosed what that topic will be yet, but that panel discussion's always a big talking point." Jorgenson said that AvantGuard hopes to give attendees more access to the presentations at this Summit, which will allow attendees to further review infor- mation after returning from the conference. "I think there will be a lot of information, … so, it's a lot to digest in just a couple days," she said. The company also sends an anonymous survey to its deal- ers, which asks about a range of topics, AvantGuard marketing assistant Alex Flitton said. "We actually have a lot of really good feedback so far," he told SSN. The information will be compiled and then presented at the summit. The Summit will be held at The Chateaux Deer Valley in Park City, Utah. The conference has been here for each conference. SS n By Spencer Ives VIENNA, Va.—The Alarm Industry Communications Committee recently opened its sixth annual communica- tions survey, which asks about monitored accounts using POTS, VoIP digital dialers, as well as other technologies used for transmitting alarm data. AICC started conducting the survey in 2012 because there was a lack of data on communication paths, accord- ing to AICC chair Lou Fiore. "The idea is to figure out what communications is in use, from the premises to a central station," Fiore told Security Systems News. "When we go to congress and the FCC and we want to ask that they retain some- thing, or ask for new services, we have data to back it up," Fiore said. "This year, I introduced a question regarding AES, as opposed to cellular. But, in previous years, we've lumped AES … or private one-way radio with cellular, [calling] it all 'wireless,'" Fiore said. Part of the survey cov- ers wireless technologies. "In 2016, 58 percent of new installations were using some form of wireless. Back when I started that part of the AICC opens annual survey staffing. Responding to alarms and meeting the customer expectation in terms of response time, it's really, almost always, a resource game," said Graham. "What we will do is actually make sure that we've got an ade- quate number of opera- tors on the alarm room floor, staffed, ready to handle the alarm traf- fic," Graham said. Moni staffed between six and seven additional opera- tors for this year's Fouth of July, Graham said. "That doesn't mean we have to staff six to seven operators for an eight-hour shift," Graham explained, as the com- pany has extra operators for one or two hours. Instead, MONI targets the expected peaks in alarm traffic, and has operators "stay for a couple hours extra overtime, maybe people come in a little early for a shift," he said. Graham said that all holidays come with unusual alarm traffic compared to normal weekdays or weekends. MONI also focuses on being a good employer around holidays, Graham said. "We do festivities the day of, and so we're increas- ing our staffing to allow a proper balance between the alarm traffic that is expected as well as ... mak- ing sure that the employees are appreciated for being there the day of [a holiday]." SS n survey in 2013 it was about 45 percent. So, it's steadily tick- ing up, and I'm sure this year it will [increase] even more," Fiore said. In 2012, 83.5 percent of monitored accounts used POTS digital dialers, either as a sole method of transmis- sion or along with another method, Fiore said. "Now, it's down to 58 percent," he said, adding that he expects it to be lower this year. The survey also asked what percentage of accounts use another technology—such as radio, IP, or cellular—as the sole method of transmis- sion. "In 2012, it was 14.5 percent. 2016, it went up to 40 percent," said Fiore. In 2013, when the survey began asking about accounts that use IP exclusively, 15.6 percent used IP exclusively. That figure decreased to 9 percent in 2016, Fiore said. "IP exclusively, the use of Internet … is not as popular as everyone's thought. It's actually decreasing; it's been steadily decreasing through the years." The survey can be found here: https://www.survey- monkey.com/r/R9SH7JC. Participation is not limited to TMA or AICC members. Fiore will share results after the survey closes on Aug. 11. SSn MONI prepared for July 4 spike Grant Graham

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