Security Systems News

JUL 2017

Security Systems News is a monthly business newspaper that reaches 25,100 security installers, product distributors, central stations, engineers & architects, and security consultants. Our editorial coverage focuses on breaking news in all major se

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Page 13 of 36

On the show floor, I got to catch up with a variety of people. I was pleased to meet Randy Hall, Security Partners' new president, face-to-face. Also on the show floor, De Marco announced the winners for this year's TechVision Challenge. The TechVision Challenge was started ahead of ESX 2015. The contestants were chosen from this year's Innovation Award recipients. DMP's Secura, Dealer Services, Marketing Support won, with Essence's Care@Home Active being named the runner-up. Day Two For me, the second day of ESX 2017 began with "Advanced database Man- agement for the Monitoring Center— Unlocking the Power of this Major Asset." This session had quite a line-up of speakers: Dave Bhattacharjee, vice pres- ident of IOT for Stanley Security; Jens Kolind, president and CEO of Innova- tive Business Software; Sandra Maples, director of IoT product management for Verisk Insurance Solutions; and Mark E. McCall, Security Central's general man- ager. The moderator was Mary Jo Lakhal, senior program manager for West Safety Services. Bhattacharjee opened with a point about different aspects to data coming in, such as the categories of structured and unstructured data. He continued by defining data with three other points: the variety of the data, the volume of it, and the velocity of how fast it can be pro- cessed. Kolind concurred, adding a separate way to look at data: by its size, the type of data, and what it is the company wants to do with it. Kolind also said that visu- alization and analysis of data has become more important. Maples also touched on the concept of visualization. She advised audience mem- bers to consider third party tools and look at good colors and contrasts for lay- ing out data. Data that will be interpreted and used in a monitoring center needs to be well laid out, she said, because it can mean the difference between correctly using it and making a mistake. Wholesale monitoring centers have a couple of key uses for data, which McCall touched upon; using it internally as well as sharing it with the company's custom- ers. Next, I went to the session "Monitoring Industry Update: Part 1: ASAP to PSAP: Your Electronic Link to Profitability and Part 2: Checklist Working Session for UL 827 and UL 1981," with TMA's execu- tive director and CEO Jay Hauhn and UL's engineering manager Steve Schmit. As it turned out, the session was reversed, with Schmit presenting first. He examined various aspects to UL standards that affect monitoring centers—UL 827 and UL 1981—how they will change in their next editions and areas where UL sees the most non-compliance issues. UL 1981, focused on central station automation systems, will now be more focused on software in its new third edi- tion, Schmit said. Among potential non-compliance issues for UL 872, he listed needing multiple ISPs and MFVNs if possible or where available and needing a trained staff member or contracted service to fix more drawn to the connected home or security. Justin Wong, VP of business develop- ment for IFTTT, said there needs to be a defined difference between the two. For example, a consumer may purchase a home camera, not connected to a security system, and believe they have security. The product they have is more for aware- ness than security, and a security dealer can focus on that messaging. Andrew Thomas, SkyBell's co-founder and chief revenue officer, said, "The thing that keeps you safe also needs to keep you connected." Dealers can use connect- ed home as a bridge into offering security. At another point De Marco asked about the DIY space. Robert C. Martens, futur- ist and VP of strategy and partnerships for Allegion, said that the space has done well, which attracts new entrants viewing the market as an opportunity. When De Marco asked about potential use cases for IoT, Scott Harkins, Hon- eywell's VP of Honeywell Connected Home, had an interesting take on IoT as an opportunity. He wondered about the potential for more mixing between DIY and professional security, such as through partnerships or professional systems being as easy to install as DIY systems. Following the breakfast, I went to "Raising the Talent Bar: Your Guide to Finding Qualified Employees," featuring panelists Don Childers, Security Cen- tral's COO; Cathy Rempel president of American Security Integrators; and Dee Ann Harn, CEO, RFI Enterprises. Rebec- ca Bayne, president and consultant for Bayne Consulting and Search Inc., served as the moderator. I found this topic to be particularly interesting as SSN both heard from a variety of professionals about the chal- lenge of hiring and in our April News Poll readers weighed in on the topic, say- ing that finding the right people can be a challenge. The panel addressed some points that I've heard before, such as culture being the key to attracting good applicants. Childers in particular had a point that companies need to offer incentives that are different, which might not be more monetary compensation, but could be more time off. Harn said that a referral system that rewards employees for recruiting new employees has been successful for RFI. "In every different market, it's a differ- ent kind of a challenge," she said, but highlighted that companies need to know who their employees are. Rempel said that her company often looks to hire from within. She noted that in order for that system to work, employ- ees need to know what is expected of them to advance, such as certain skill sets. I found Bayne had a memorable way of looking at what applicants need to know about a company; they want to know about the CLAMPS: culture, life- style, advancement, money, people and stability. In the opening keynote luncheon, Carey Lohrenz, author and the first female U.S. Navy F-14 Tomcat pilot, translated her experiences with adversities into ways that businesses can approach changes. In the Navy, Lohrenz faced a variety of challenges including aspiring to be a pilot when law prohibited females as well as the physical challenges of flying at Mach 2—twice the speed of sound. One piece of advice she gave was to simultaneously focus on long term goals and do the difficult, short-term work to achieve those. Lohrenz discussed how certain training techniques were designed to break people down, mentally and physically; she also said that these were instrumental in get- ting people to overcome a fear of failure and operate at the best possible levels. She stressed the importance of being fearless in moving ahead. While taking the safe route, someone else can move ahead, she said. "Sometimes not taking a risk can be the biggest risk you can take," Lohrenz said. ESX 2017 see page 10 Keynote speaker Carey Lohrenz cut the ribbon for the ESX 2017 show floor. Continued from previous page Inspire Children and families in crisis across the USA need our help – and yours. And as a 501(c)(3) organization, Mission 500 now has even greater flexibility to work with local charities to better support existing and new sponsors and volunteers. But even with over 1100 children sponsored and many acts of charity performed to date, there's still a great deal of work to be done. Get involved today! Visit for more information. Supporting Families Across America SEC u RIT y S y STEMS NEWS July 2017 NEWS 9

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