Security Systems News

APR 2017

Security Systems News is a monthly business newspaper that reaches 25,100 security installers, product distributors, central stations, engineers & architects, and security consultants. Our editorial coverage focuses on breaking news in all major se

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SECURITY SYSTEMS NEWS Ap RI l 2017 www.securitysystemsnews.com Monitoring 23 A wide range of Aperio wireless devices is available from ASSA ABLOY Group brands. Copyright © 2017, ASSA ABLOY Sales and Marketing Group Inc.; all rights reserved. Need the convenience of wireless, and the real-time communication of online access control? Then the new IN100 Aperio ® wireless lock is for you. • Remote lock/unlock in less than 10 seconds • Streamlined design with your choice of black or white reader, 50+ levers and 14 finishes • Simultaneous support for HID Mobile Access ® and multiple credential types, including smart cards and Prox • Seamless integration with a broad range of access control platforms Available from ASSA ABLOY Group brands: CORBIN RUSSWIN | SARGENT ISC West Booth #8061 IntelligentOpenings.com/IN100 The BEST of BOTH WORLDS Join the conversation #PartnersinInnovation promote cybersecurity, according to McMullen. "As an example, we have an outside company that does this: we do penetration testing, both internal and external … every three months," he said. "One of the things I can tell you about it: it makes me sleep better at night. It actually helps keep us on our game better." Mobile monitoring is a growing application within the monitoring industry. Hertel said that Rapid monitors mobile devices for a variety of applications, includ- ing medical devices, freight, lone workers—which can be special- ized based on different verticals such as for real estate agents. An attendee asked about the different types of medical monitor- ing. "Telehealth, when you're look- ing at physical changes in one's body, whether that's something that's right then and it's critical—it has to be dealt with—or it's a slow progression of something going up or something going down, really spans both mobile and fixed," Hertel responded. Training for these types of oper- ators is different from traditional security operators, according to Hertel. "It's time consuming, it goes from a three-and-a-half min- ute burglar alarm-type dispatch, to a 15 minute-plus dispatch on a mobile device to figure out where somebody's at, get them help." The emergence of mobile moni- toring is a big change for the industry, Hertel added. "Five years ago, Rapid was doing zero mobile." The expanded definition of monitoring centers means includ- ing Internet of Things devices, Hauhn pointed out. He asked the panelists more specifically what they are doing in the access control space for integrators today. "One of the things that we are seeing more and more work on is: how do we integrate the sub- scriber into our world?" Hertel said. He gave the example of "door propped" signals, which a company might have hundreds a day. "How do you filter the ones that are right, how do you wade through the noise and come up with the ones that are really actionable? … Getting the sub- scriber to be part of that change of events becomes pretty critical." Subscribers can become engaged through reviewing the event, and video associated to it, to determine if it is a critical event needing a dispatch, he added. "In the integrator space today, if you look at something that's criti- cal, that's life threatening, it can be monitored—it's likely that we're doing it or looking at it already. It's just a matter of how do we filter the noise and make sure that what we're doing is appropriate," Hertel said. McMullen said, "I would echo that. I think, when we go into a new market or we start monitoring something new, there's a learning curve." Hauhn asked if the companies are monitoring networks as well as systems. "We have a lot of AV companies that are looking at just making sure that TVs are on the network and the cameras are on the network. Sometimes it's just simple pings, and sometimes it gets into remediation, it just depends on what the application is," Hertel said. "We have conversa- tions … with some of the larger companies out there, national com- panies, where they have their own center, and then they're looking for us to back up their center," McMullen said. "The challenge for us with that, is that we have to put in the equip- ment that they have … to keep them operating." "There's no limit I can think of [where] we can't monitor something out there," McMullen said. "We don't deal with the end user or the retail public directly, in any way. So, we're depend- ing on our dealers to be creative and go out there." O n e v e n u e f o r n e w a n d emerging technologies—with increasing relevance in the smart home and security space—is CES. Hauhn asked the panelists what caught their eye most during the 2017 show. McMullen pointed to residential drones that would investigate home security alarms and con- duct guard tours. Hertel said that there were a variety of different platforms Rapid saw potential integrations for. SS n Continued from previous page Jim McMullen

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