Security Systems News

APR 2016

Security Systems News is a monthly business newspaper that reaches 25,100 security installers, product distributors, central stations, engineers & architects, and security consultants. Our editorial coverage focuses on breaking news in all major se

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www.securitysystemsnews.com april 2016 SECUriTY SYSTEMS NEWS CommerCial & systems integrators 22 briefs ADT/Protection 1 merger gets FTC go-ahead BOCA RATON, Fla.—The ADT/ Protection 1 merger passed one regu- latory hurdle in March when the U.S. Federal Trade Commission granted early termination of the waiting period under the Hart-Scott-Rodino Antitrust Improvements Act of 1976 (HSR Act). ADT announced that it received the FTC go-ahead on March 9. The acquisition of ADT by private equity group Apollo Global Management and planned merger with Protection 1 was announced Feb. 16. The deal, which is expected to close in June, is still subject to other closing conditions including ADT stockholder approval. Once the merger is complete, the combined company will operate "pri- marily under the ADT brand." CSA completes No. 500 cannabis facility install DENVER, Colo.—Canna Security America, a security solutions provider catering to businesses in the licensed cannabis industry, announced the completion of its 500th facility security system installation in a cannabis-related business. This is not the 500th system installed, but the 500th facility CSA systems have been installed into. In business since 2009, CSA said it provides comprehensive security solutions offerings that meet strict state-by-state regulations and licens- ing restrictions. CSA consults with state officials regarding security regulation structures as they did with Colorado State in 2010. Dan Williams, CSA CEO said in a prepared statement: "We had no idea how big this industry would become in such a short period of time. During the early years, we believed this would be a quick flash in the pan and possibly not grow past Colorado. We are now in 15 legalized states and earmarked to expand to several more in the coming months." McRoberts Protective Agency acquired by USA ATLANTA—U.S. Security Associates (USA) announced the acquisition of McRoberts Protective Agency, which it says is the oldest security frm in the U.S. The acquisition brings new capa- bilities to McRoberts' clients and adds expertise in certain specialized vertical niches to the USA portfolio, USA said in an announcement. GSOC as a managed service takes off TSI grows in Canada By Martha Entwistle FREEMONT, Calif.—It was a brand new business model when Northland Controls opened its global security operations center (GSOC) here at its headquarters two years ago. And while providing security operations center services as a managed service may still be a novel idea, it's a concept that's catching on, according to Guy Morgante, Northland's president of managed services. One year ago, Northland's GSOC had a handful of large corporate customers, and today it has more than a dozen, and the business is growing fast. Morgante is making plans to remove a wall and double the size of the GSOC here, and Northland plans to build another GSOC on the East Coast in the next year. Northland is also planning to SEi has a new home and a new division By Martha Entwistle DULUTH, Ga.—Systems inte- grator Tech Systems Inc., based here, is actively working to expand its business in Canada and has hired Antoinette Modica as GM of TSI Canada to work with current TSI Canadian cus- tomers and to oversee the expan- sion across the country. Modica is based in Toronto. Before joining Tech Systems, Modica h e l d m a n a g e m e n t roles with Mitsubishi E l e c t r i c S a l e s , Samsung Techwin, and Panasonic, all in Canada. Daryl Keeler, TSI founder, CEO and chairman of the board told Security Systems News in an email interview that "TSI has been providing onsite service to clients across the U.S. for several years along with project management and profes- sional services on a global level. As our clients have expanded and/or have requested our sup- port in Canada, we performed a significant amount of due diligence." "After much careful planning we are in the position to provide our FOCUS Support Services in Canada. The frst step was to fnd the right leader for that initiative and Antoinette was the answer," Keeler said. "We look forward to continuing to grow our presence and deliver our client-centric services to the Canadian market." Te c h S y s t e m s recently became an ESOP; in November, and Wayne Smith was named president of the company. "With my 35-plus years of experience in business, which includes 25-plus years in the security industry, I focus on doing the right thing, while using best practices," Modica said in a prepared statement. "On the customer relations side, building and cultivating strong relationships both inter- nally and externally is crucial. Listen to your clients' needs, try your best to deliver and the result is a strong network of clients," she added. SSN add new business-intelligence services to its GSOC offerings. "We're finding a lot of success with the facilities manag- ers who also do security, compa- nies with 1,000 to 5,000 employ- By Martha Entwistle O M A H A , N e b . — S y s t e m s integrator SEi has moved to its new headquarters here and launched a new Remote Services division, which will support SEi's growing man- aged services business. SEi has "been doing man- aged access control for 30 years if not more," SEi EVP Tom Hruby said. But now it's doing more cloud hosting. With its managed access control business growing and its "hosted video seeing a huge uptick," there are more customer service ques- tions too. " T h e R e m o t e S e r v i c e s group deals with issues con- nected with managed ser- vices," Hruby said. Questions o f t e n a r i s e w h e n a u s e r updates a phone. They'll need information on code changes, setting up their iPhone app, or tablets or web interfaces, among other things. Creating this new division is all part of SEi's focus on "the experience economy." Hruby said. "Customers today will pay more for expe- rience than services," Hruby said. "When they pay for a service, they have experience expectations. If we don't meet those expectations, they'll go pay for the service somewhere else." "We focus on the experi- ence at SEi; we call it 'The SEi difference'," he said. SEi wanted to expand its central station, and "create a great place to work and do business, ... add all new technology and furniture," he said. SEi's new headquarters here has room for 65 employ- ees and warehouse space. Its new U.L. listed central station is now called SEi's Customer Care Center. SSN ees," Morgante said. Customers come from all vertical markets including education and biotech. What kinds of customers does Northland have? One is a Boston-based tech company with 5,000 employees and seven offces. Northland did a pilot project for the corporation at its headquarters building. "We saved him 40 percent on his security costs," Morgante said. That pilot project led to a deal. Another customer is a growing transportation company, which is adding four offces each week. "The opportunity for GSOC as a managed service is potentially huge," Morgante said. "That's why we're expanding." There are four components of Northland's GSOC services: mon- itoring with action and dispatch; user administration; device man- agement; and employee care. Morgante called the frst com- ponent—monitoring with action and dispatch—the "core piece." Companies put in access control Northland Controls to build a second GSOC, add business intelligence services Integrator adds Remote Services group Operators at work at Northland Controls' GSOC in Freemont, Calif. GSOC see page 23 A. Modica

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